Voice Support Analyst
Gratitude IncVoice Support Analyst
Job Description
Key Skills
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- Responding to technical support tickets.
- Talking directly to the customer to determine the nature of the technical issue.
- Connecting to the customer’s computer system via remote access.
- Traveling to the customer’s office or server location for hardware and network malfunctions.
- Identifying the nature of the hardware, software, or networking issue.
- Providing the customer with resolution choices.
- Installing new hardware systems, software upgrades, or networking cables.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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