WFM Executive (Urgent Hiring for BPO in Cebu)

Gratitude Inc

2641 Views

14 hours ago

2-5 Year(s)

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

MIS Reports Advance Excel WFM tools BPO industry

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have an urgent hiring for WFM Executive with strong experience in handling different WFM tools for our BPO Partner located in Cebu City.

Job title: WFM Executive

Process: Airline

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 25K-32K

QUALIFICATIONS:

• College Graduate/UG of 2 years (completed 4 semesters) of any field

• Knowledgeable in reporting and analytics and has a background in RTA/MIS

• Must be knowledgeable in handling different WFM tools

• Availability: ASAP joiner is an advantage

• Work Set up: On-site

PRINCIPAL RESPONSIBILITIES:

• Prepare and maintain headcount and capacity planners for processes assigned.

• Preparing forecasts for volume, productivity and shrinkage

• Preparing monthly reports for individual accounts

• Validate production and non-production hiring and/or internal movements.

• Analysis of scheduling outputs and recommend changes whenever necessary.

• Coordinate with internal and external stakeholders on items related to capacity planning and hiring.

• Coordinate with cross-functional teams on matters related to resource planning and movements.

• Supervise and train team members performing work tasks and responsibilities.

CANDIDATE SPECIFICATION:

• Education Qualification -The applicant should necessarily have completed Graduation, preferably of Math or science major.

• Must have 2-5 years of WFM experience in a BPO setting

• Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role.

CRITICAL SKILLS REQUIRED:

• Good working knowledge of computer i.e., MS Office, Above average MS Excel knowledge is required.

• Excellent verbal & written communication & presentation skills.

• Good Interpersonal & people management skills with a good problem-solving approach.

• Expert knowledge of service procedures

• Good analytical skills in MIS, number crunching & reporting to internal & external customers.

• WFM Tool Competency (IEX, eWFM, etc..)

• RTA/ MIS Experience is advantageous.

• Can work with minimal supervision and has initiative.

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com.

Please feel free to apply directly through the link below and fill out the form:

https://myglit.com/lateral/cref/68f27170b3

Further details will be discussed once invited for an interview.

Our recruitment team will contact you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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