WFM Software Administrator 1 -NCLH
Gratitude IncWFM Software Administrator 1 -NCLH
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Oversees and supports all operational aspects of workforce management within the contact center.
Facilitates and monitors workforce planning activities, including staffing, scheduling, forecasting, and adherence to policies and procedures.
Administers and supports WFM systems and related operational tools.
Monitors contact center quality initiatives and support system implementations.
Assists in the implementation and execution of training programs as needed.
Generates and analyzes workforce reports to support operational decision-making.
Identifies opportunities for process improvements and operational efficiencies.
Supports multiple contact center operations when required.
Works independently while following established standards, procedures, and guidelines.
Shares best practices and develops effective solutions to operational challenges.
May guide junior team members and assist in setting day-to-day operational objectives.
Ensures continuous improvement of workforce management processes and activities.
Qualifications:
Bachelor’s degree in a related field.
At least 1–2 years of experience in Workforce Management (WFM), Workforce Planning, Scheduling, Forecasting, or Contact Center Operations.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Experience supporting staffing, scheduling, forecasting, and workforce planning activities.
Knowledge of WFM tools and contact center support systems.
Strong analytical, reporting, and problem-solving skills.
Proficient in Microsoft Excel and workforce reporting.
Ability to work independently and manage multiple priorities.
Experience in a BPO/contact center environment is preferred.
Leadership or team coordination experience is an advantage.
Role
Customer Service Executive -Chat
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP Basis Architect
Gratitude Inc10 - 15 Year(s)
150 - 200 Thousand p.m
Manila, Philippines
CSR Collections Account -TCS Taguig
Gratitude Inc1 - 23 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR WNS company -ALM LBR Dayshift account
Gratitude Inc2 - 17 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
TL Spanish billingual Account -Cognizant
Gratitude Inc3 - 5 Year(s)
100 - 120 Thousand p.m
Manila, Philippines
US Mortgage Account
Firstsource1 - 7 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
PATIENT CARE COORDINATOR (HEALTHCARE)Account
Gratitude Inc1 - 2 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
(136783) Trainer | Onsite Quezon City
Gratitude Inc2 - 4 Year(s)
40 - 50 Thousand p.m
Manila, Philippines
Dayshift CSR -Insurance Account WNS company Alabang
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Financial Assistance Team Leader
Gratitude Inc4 - 5 Year(s)
Confidential
Manila, Philippines