WFM TEAM LEAD

Gratitude Inc

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2 months ago

WFM TEAM LEAD

2-10 Year(s)

Davao

Job Description

Key Skills

Scheduling WFM tools BPO industry WFM Team Leader RTA tool

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Job Title: WFM Team Lead

Work Location: Davao

Work Setup & Schedule: Onsite/Shifting schedule
HC:1
Overview:

Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.

Key Responsibilities:

•Oversee RTA, scheduling, and forecasting functions

•Drie team performance, coaching, and development

•Partner with Operations on workforce strategies

•Analyze trends and implement process improvements

Basic Qualifications:

•At least 2–3 years WFM experience with 1 year in a leadership role in BPO

•Strong leadership and stakeholder management skills

•Advanced Excel and reporting skills

•Experience in end-to-end WFM functions

Pre-Screening Notes

Educational Attainment:

Years of Experience in WFM BPO Setting:

Years of Experience in Leadership BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Human Resources Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Human Resources

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