Workforce Dialer Manager

Gratitude Inc

722 Views

15 hours ago

3-5 Year(s)

₱ 90 - ₱ 100K p.m

Manila

Job Description

Key Skills

Workforce Management 3-5 years experience as Dialer Manager (Workforce) in BPO Setup Experience in US Consumer Collections Operations

1 candidate(s) have already applied for this Job. Apply now

Gratitude Inc. is a leading professional HR Tech Recruitment firm that recruits permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have ongoing hiring for a Workforce Dialer Manager (WFM) for our BPO Partner company located in Alabang.

Location: Alabang / Work Onsite

Salary: 90K - 100K Basic

Key Responsibilities:

Management of agent staffing between dialers and campaigns to meet hourly requirements

Implementation of dialing plans and real-time monitoring of OB calling to ensure optimal dialing metrics are achieved

Workforce reporting including staffing levels, attendance, and hourly performance

Qualifications:

Graduate in any stream preferred or equivalent experience

3-5 years experience as a Dialer Manager ( Workforce)

First-hand experience in US consumer collections operations is a plus

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

APPLY NOW!

Role

Dialer Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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