Workforce Management (WFM) Team Lead
Gratitude IncWorkforce Management (WFM) Team Lead
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: WFM Team Lead
Work Location: Davao
Work Setup & Schedule: Onsite/Shifting schedule
Overview:
Leads the Workforce Management team to ensure accurate forecasting, scheduling, and real-time management aligned with operational goals.
Key Responsibilities:
•Oversee RTA, scheduling, and forecasting functions
•Drie team performance, coaching, and development
•Partner with Operations on workforce strategies
•Analyze trends and implement process improvements
Basic Qualifications:
•At least 2–3 years WFM experience with 1 year in a leadership role in BPO
•Strong leadership and stakeholder management skills
•Advanced Excel and reporting skills
•Experience in end-to-end WFM functions
Role
WFM
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
WE ARE HIRING: Medical Billing Specialists (RCM Account)
Gratitude Inc1 - 4 Year(s)
Confidential
Manila, Philippines
Training Content Designer
Gratitude Inc1 - 2 Year(s)
₱ 45 - ₱ 55K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 5 Year(s)
₱ 20 - ₱ 35K p.m
Manila, Philippines
Senior Network Engineer
Gratitude Inc10 - 15 Year(s)
Confidential
Manila, Philippines
CSR WNS company -ALM LBR Dayshift account
Gratitude Inc2 - 17 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
Manager, Pre-sales and Solutions
Gratitude Inc5 - 6 Year(s)
₱ 160 - ₱ 180K p.m
Manila, Philippines
CSR JOB HIRING
EXL Service1 - 15 Year(s)
Confidential
Manila, Philippines
Senior Data Engineer - CL10
Gratitude Inc2 - 3 Year(s)
₱ 45 - ₱ 65K p.m
Manila, Philippines
Customer service representative (digital ads creator)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 29K p.m
Manila, Philippines