Workforce Manager

Gratitude Inc

272 Views

19 hours ago

Workforce Manager

10-12 Year(s)

₱ 60 - ₱ 100K p.a

Job Description

Key Skills

people Management

1 candidate(s) have already applied for this Job. Apply now

Position: Workforce Management | Managerial Role

Salary Offer: 66,700 - 109,300

Location: Metro Manila

Overall Purpose:

The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.

Duties and Responsibilities:

Participates in the action and strategic planning process that establishes annual objectives and goals for an organization

Responsible for delivery on all contracts / SLAs

Manages internal and external audit with processes and controls

Responsible for the development of resources under his/her span

Strong sense of personal stake and urgency in day to day management

Ability to forge positive, objective relationships with Operations and Support teams

Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities

Appetite for challenges; driving projects, improvement opportunities, maturity models etc.

Proficiency in basic arithmetic and statistical concepts and strong logical ability desired

Must demonstrate perceptive, thorough and decisive approach to problem solving

Qualifications:

Bachelor’s Degree holder

Must have at least 10 years of experience in Workforce Management

Must have at least 3 years of experience in Managerial role

Must excellent communication and negotiation skills in coordinating with different functional heads / teams

Provide Operations Director/Managers with input on possible resolutions and recommendations

Provide solutions to escalated issues and updates on account SLA concerns

Must be willing to go back on-site once recalled

Role

Manager-Chat

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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