Customer Service Representative Aesthetic Advisor

OP360 CEBU

826 Views

14 hours ago

1-10 Year(s)

Davao

Job Description

Key Skills

Customer Service Sales Sales Closing

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The Aesthetic Advisor is a dynamic, sales-oriented professional with high volume consumer sales experience who

delivers the Ideal Experience as part of a virtual sales team. The Ideal candidate is a confident individual who is

passionate about the aesthetics industry, committed to delivering an excellent consumer experience, and has a track

record of consultative sales success.

In this role, the Aesthetic Advisor is responsible for inbound and outbound lead management, virtual sales consultations,

and scheduling treatments for a portfolio of clinics. In addition to new client sales, this role requires educating and

upselling existing clients to generate enthusiasm for our services. This role requires a highly motivated individual with

strong negotiation and closing skills and the ability to overcome objections in a consultative environment while complying

with company policies and guidelines. Essential functions include, but are not limited to the following:

Aesthetic Sales Consultations and Client Experience

 Serve as a high performing member of the sales team, leading by example through generation of sales leads,

meeting or exceeding net invoice sales targets, and ensuring client needs are successfully met

 Drive clinic sales to achieve monthly targets based on KPIs by cross promotion of new services/treatments

 Initiate sales process with warm leads; conduct virtual consultations; describe Ideal Image product and service

options professionally and with an expert knowledge base

 Close sales by building strong rapport with potential client; explain product and service capabilities; overcome

objections; discuss and prepare financing documents

 Schedule in-clinic consultations and treatments

 Build client retention by introducing and upselling additional products and services

 Provide value and educate clients regarding our approach, the procedure, our processes, and pricing, including all

documentation and financing/payment options available

 Develop and maintain relationships with potential and current Ideal Image clients, ensuring a smooth hand-off

between consult and treatment

 Manage the appropriate follow up with both the in-clinic team and the client to ensure a great experience leading up

to and through service delivery

Customer Relationship and Lead Management

 Follow up on with leads and existing clients via outbound calling, texts, and emails

 Reach out to potential clients who have expressed an interest in Ideal Image to help educate them on our services,

identify where they are in their decision-making process, and/or follow up on clients who may have delayed

scheduling a treatment

 Maintain and develop a client pipeline and regularly follow up with prospective clients who did not move forward in

their initial consultation

 Coordinate the referral-based lead generation process with existing clients

 Handle customer service and client escalations with Customer Service team

 Demonstrate ethical sales practices and adhere to all company protocols, policies, and procedures.

 Maintain detailed records of completed transactions and clients within our CRM system (Salesforce)

Job Specifications/Qualifications: (Min. knowledge, skills, and abilities required)

Education/Training (or equivalent): H.S. Degree College Degree- or equivalent* Certification/License*

Minimum Qualifications

 High school diploma required

 Bachelor’s degree from an accredited institution preferred. Commensurate sales experience may be substituted for

academic credentials

 2 years consultative sales and negotiation experience

 Experience with video conferencing tools (ex: Zoom), CRM systems (ex: Salesforce), call routing systems (ex: Five9),

and financing programs preferred

 Proven success in a commission and/or target driven environment with expectations to achieve sales metrics

 Strong written and verbal communication, high attention to detail and rapport building skills

 Self-motivation, drive, initiative, outgoing personality, and a confident sales approach

 Ability to explain financial lending guidelines with intermediate mathematical skills

 Ability to multi-task, use personal judgment and utilize strong decision making

 Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce etc.)

 Must be willing and able to present and sell virtually on camera within the Ideal Experience

 High integrity with excellent time management

 Customer-centric and collaborative

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.