Customer Service Representative Customer Enablement Specialist - English

OP360 CEBU

731 Views

15 hours ago

2-5 Year(s)

Cebu Central Visayas

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition New Customers Customer Engagement Customer Care customer contact management experience customer success

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What will you do?

• Manage customer accounts, providing strategic guidance on product usage based on each customer’s individual needs.

• Build relationships of influence with customers and work collaboratively with the Asana sales team to maintain and grow relationships

• Lead virtual engagements across various customer segments - Video call group/individual

• Identify upsell opportunities and effectively communicate these to customers and the sales team

• Troubleshoot and optimize strategic product usage to improve the customer experience

• Serve as the voice of the customer by proactively uncovering and communicating trends and insights to management.

• Manage customer profile information and update all activities in CRM system

Skills & Qualifications:

• One year of account management/customer success, B2B sales experience, or equivalent preferred. Ideal candidate has a strong customer focus and will be an advocate for their success.

• Project and task management experience preferred, especially the use of platforms such as Asana

• Effective and proactive verbal and written communication skills with all levels of stakeholders.

• Ability to present to audiences of all sizes with confidence, expertise, and persuasion.

• Excellent time management and organizational skills; ability to effectively prioritize workload and meet deadlines

• Tech savvy with an affinity for innovative and emerging technology. Familiarity with CRM

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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John S Taghoy

Recruiter - OP360 CEBU

NA, philippines

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