Lead Resource Center Coordinator II
OP360 CEBULead Resource Center Coordinator II
Job Description
Key Skills
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Primary duties are when an appointment is scheduled it is put in a preview dialer. This person gets that preview, spends a few seconds understanding the nature of the appointment based on the preview, the call goes out and they confirm the client answers, confirms they still have the 20-30 mins the appointment will take, confirms the customer has Zoom and it is working (if necessary), and then warm transfers to a Consultant.
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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