Tier 2 Customer Service Representative (On-site)

OP360 CEBU

1789 Views

11 hours ago

2-5 Year(s)

₱ 15 - ₱ 25K p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service customer service analyst Customer oriented Customer service advisor Customer Acquisition New Customers Customer Engagement Customer Care customer contact management experience customer support Customer Service Manager Customer Service Assistant Manager CSR LSS Customer EXPERIENCE MANAGER Customer Service Agent Mandarin or Cantonese Voice Support Have experience at least 2 years in inbound calls exclusive to Mandarin customers

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TIER 2 CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)

Cebu City

RESPONSIBILITIES:

Provide exceptional customer support experience through multiple communication channels (email, phone, chat)

Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions

Provide cutting-edge service in a friendly, confident, and knowledgeable manner

Ensuring customer requests are handled in an appropriate and timely manner

QUALIFICATIONS:

At least second-year college level, with 6 months to 1-year BPO experience is preferable.

Excellent English communication skills

Good customer service, multi-tasking, and problem-solving skills

Experience in receiving Inbound calls and performing Outbound Calls

ABLE TO START ASAP

Able to work onsite

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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