Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a rewarding global career, do not miss this opportunity!

As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

KEY RESPONSIBILITIES

• Handle customer requests professionally and sympathetically


• Exceed client and company performance expectations


• Maintain customer account information and records


• Participate actively on a team working together to solve customer issues


• Interact with client departments when escalations are required


• Ability to handle stress, show empathy and not take difficult customers personally


• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent is required


• With Customer Service background


• Strong written and verbal communication skills


• Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required


• Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material


• Strong multi-tasking ability

JOB HIGHLIGHTS

• Enjoy a set of Industry-leading benefits


• Get paid while in training


• Receive HMO and free dependent


• Educational support for employees


• Employee referral incentives


• Vacation and Sick Leaves


• We have sites nationwide that can be near your location


• Stable & secured company