Customer Service Associate | Telco | Clark

Sutherland Global

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2 weeks ago

Customer Service Associate | Telco | Clark

1-2 Year(s)

20 - 30 Thousand p.m

Pampanga (San Luis, Santa Rita, Santa Ana)

Job Description

Key Skills

Customer Service Internet Technologies Customer Care good communication skills customer support

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You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

KEY RESPONSIBILITIES

Handle customer requests professionally and sympathetically

Exceed client and company performance expectations

Maintain customer account information and records

Participate actively on a team working together to solve customer issues

Interact with client departments when escalations are required

Ability to handle stress, show empathy and not take difficult customers personally

Ability to work in a team environment accepting responsibility for decisions and how results may impact team

MINIMUM QUALIFICATIONS

High School Diploma or equivalent is required

With Customer Service background

Strong written and verbal communication skills

Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required

Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material

Strong multi-tasking ability

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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