Sutherland Global banner
MyGlit Jobs |  Jobs |   Customer Service Associate | Telco | Clark in Mumbai & Delhi

Customer Service Associate | Telco | Clark

Sutherland Global
1819 Views
1 month ago

Customer Service Associate | Telco | Clark

1-2 Year(s)
20 - 30 Thousand p.m
Pampanga (San Luis, Santa Rita, Santa Ana)
Pampanga (San Luis, Santa Rita, Santa Ana)

Job Description

Key Skills

Customer Service Internet Technologies Customer Care good communication skills customer support

Be the first to apply for this job. Apply now

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.



One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.



As a Customer Service Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.



KEY RESPONSIBILITIES




  • Handle customer requests professionally and sympathetically

  • Exceed client and company performance expectations

  • Maintain customer account information and records

  • Participate actively on a team working together to solve customer issues

  • Interact with client departments when escalations are required

  • Ability to handle stress, show empathy and not take difficult customers personally

  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team



MINIMUM QUALIFICATIONS




  • High School Diploma or equivalent is required

  • With Customer Service background

  • Strong written and verbal communication skills

  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required

  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material

  • Strong multi-tasking ability



JOB HIGHLIGHTS




  • Enjoy a set of Industry-leading benefits

  • Get paid while in training

  • Receive HMO and free dependent

  • Educational support for employees

  • Employee referral incentives

  • Vacation and Sick Leaves

  • We have sites nationwide that can be near your location

  • Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Associate | Telco | Clark in Mumbai & Delhi

Irene Nuguid

Recruiter - Sutherland Global

NA, philippines

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

2 - 3 Year(s)

Sales Technical Support Upselling

20 - 30 Thousand p.m

Pampanga, Philippines

2 - 3 Year(s)

Internet Technologies Operating Systems Sales

20 - 30 Thousand p.m

Pampanga, Philippines

0 - 42 Year(s)

Customer Service english

Confidential

Pampanga, Philippines

1 - 5 Year(s)

Customer Relations Customer Service Technical Support

20 - 30 Thousand p.m

Pampanga, Philippines

2 - 3 Year(s)

Customer Service customer support collections experience

Confidential

Pampanga, Philippines

2 - 3 Year(s)

Customer Service Customer Care Financial Services

20 - 30 Thousand p.m

Pampanga, Philippines

1 - 2 Year(s)

Customer Service Customer Care customer support

20 - 30 Thousand p.m

Pampanga, Philippines

1 - 2 Year(s)

Customer Service Sales Customer Care

20 - 30 Thousand p.m

Pampanga, Philippines

1 - 5 Year(s)

Customer Relations Customer Service Technical Support

20 - 30 Thousand p.m

Pampanga, Philippines

2 - 3 Year(s)

Customer Service Customer Care Financial Services

20 - 30 Thousand p.m

Pampanga, Philippines