EARN UP TO 42K!!! | Customer Success Manager | Cloud Solutions | Taguig

Sutherland Global

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1 day ago

EARN UP TO 42K!!! | Customer Success Manager | Cloud Solutions | Taguig

2-3 Year(s)

30 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) Salesforce good communication skills Upselling customer success b2b sales

10 candidate(s) have already applied for this Job. Apply now

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Success Manager here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Success Manager looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

Maintain and increase existing customer revenue stream within the Small to Medium-sized business space through upselling and cross-selling activities and, generating referrals.

Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan.

Ensure timely and successful delivery of solutions according to customer needs and objectives.

Collaborate closely between the customer and internal teams.

Monitor account usage and drive customer’s product and feature adoption.

Update customer profile to map out business updates, changes, and account growth throughout the course of the customer’s journey.

Responsible for meeting and exceeding assigned revenue targets.

MINIMUM QUALIFICATIONS

Minimum of 2-year B2B Sales experience

Account Management Experience and/or Client-focused Solutions Selling

Strong verbal and written communication skills

Must have at least 2 years experience in a BPO set-up

Ability to communicate, present, and influence decision-makers at all levels of an organization

Effective presentation and negotiation skills

Ability to build and maintain customer relationships

Experience in sales forecasting and pipeline management

Vibrant and upbeat attitude, inclined to perform and get things done

Natural relationship builder with trustworthiness, performs consistently well, and strong work discipline

Salesforce CRM experience is a plus

Amenable to working night shifts

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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