EARN UP TO 42K!!! | Customer Success Manager | Cloud Solutions | Taguig
Job Description
Key Skills
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Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Customer Success Manager here in Sutherland.
Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
If you are a Customer Success Manager looking for a global career, do not miss this opportunity!
KEY RESPONSIBILITIES
- Maintain and increase existing customer revenue stream within the Small to Medium-sized business space through upselling and cross-selling activities and, generating referrals.
- Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Collaborate closely between the customer and internal teams.
- Monitor account usage and drive customer’s product and feature adoption.
- Update customer profile to map out business updates, changes, and account growth throughout the course of the customer’s journey.
- Responsible for meeting and exceeding assigned revenue targets.
MINIMUM QUALIFICATIONS
- Minimum of 2-year B2B Sales experience
- Account Management Experience and/or Client-focused Solutions Selling
- Strong verbal and written communication skills
- Must have at least 2 years experience in a BPO set-up
- Ability to communicate, present, and influence decision-makers at all levels of an organization
- Effective presentation and negotiation skills
- Ability to build and maintain customer relationships
- Experience in sales forecasting and pipeline management
- Vibrant and upbeat attitude, inclined to perform and get things done
- Natural relationship builder with trustworthiness, performs consistently well, and strong work discipline
- Salesforce CRM experience is a plus
- Amenable to working night shifts
JOB HIGHLIGHTS
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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