Retention Specialist | Anti-Virus Protection Program | Clark

Sutherland Global

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1 month ago

Retention Specialist | Anti-Virus Protection Program | Clark

1-2 Year(s)

20 - 30 Thousand p.m

Pampanga

Job Description

Key Skills

Customer Service Customer Care Sales & Retention

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Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Retention Specialist for Anti-Virus Protection Program here in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Service Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

Provide excellent customer service assistance to clients queries via phone call

Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales

Provide customers with product and service information

Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers

Transfer customer calls to appropriate department if required

MINIMUM QUALIFICATIONS

Minimum of 6 month of sales experience in an international BPO or 1 year customer service experience (upskilling and retention)

Excellent verbal and written communication skills

Good understanding of MS office applications

Knowledge of operating systems and browsers functions

Knowledge in basic computer technical functions

Strong customer service focus

Strong problem-diagnosis and problem-solving skills

Good understanding and knowledge of the product

Ability to adapt to clients-based tools and applications

Fair knowledge of Sutherland’s Internal tools

Good understanding of performing all end-user services on the phone system

JOB HIGHLIGHTS

Enjoy a set of Industry-leading benefits

Get paid while in training

Receive HMO and free dependent

Educational support for employees

Employee referral incentives

Vacation and Sick Leaves

We have sites nationwide that can be near your location

Stable & secured company

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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