Sutherland Global banner
MyGlit Jobs |  Jobs |   Technical Support Associate | Telco | Carmona in Mumbai & Delhi

Technical Support Associate | Telco | Carmona

Sutherland Global
1703 Views
2 weeks ago

Technical Support Associate | Telco | Carmona

1-2 Year(s)
20 - 30 Thousand p.m
Manila
Manila

Job Description

Key Skills

Technical Support

29 candidate(s) have already applied for this Job. Apply now

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.



One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.



As a Technical Support Representative, you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.



KEY RESPONSIBILITIES




  • Handle customer requests professionally and sympathetically

  • Exceed client and company performance expectations

  • Maintain customer account information and records

  • Participate actively on a team working together to solve customer issues

  • Interact with client departments when escalations are required

  • Ability to handle stress, show empathy and not take difficult customers personally

  • Ability to work in a team environment accepting responsibility for decisions and how results may impact team



MINIMUM QUALIFICATIONS




  • High School Diploma or equivalent is required

  • With Technical Support background

  • Strong written and verbal communication skills

  • Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required

  • Must be self-motivated, detail oriented, organized and flexible with the ability to learn client driven material

  • Strong multi-tasking ability



JOB HIGHLIGHTS




  • Enjoy a set of Industry-leading benefits

  • Get paid while in training

  • Receive HMO and free dependent

  • Educational support for employees

  • Employee referral incentives

  • Vacation and Sick Leaves

  • We have sites nationwide that can be near your location

  • Stable & secured company

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

NA

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Technical Support Associate | Telco | Carmona in Mumbai & Delhi

Irene Nuguid

Recruiter - Sutherland Global

NA, philippines

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

5 - 6 Year(s)

Agile Analytical Business Support systems (BSS)

100 - 110 Thousand p.m

Manila, Philippines

4 - 12 Year(s)

Customer Service Quality assurance Quality Assurance/QA

40 - 60 Thousand p.m

Manila (Makati), Philippines

8 - 11 Year(s)

Data Analysis Detail oriented Analytical Skills

Confidential

Manila, Philippines

0 - 1 Year(s)

Customer Service Software Applications Social media skills

15 - 25 Thousand p.m

Manila, Philippines

1 - 3 Year(s)

Communication Customer Service bpo

15 - 20 Thousand p.m

Manila, Philippines

1 - 5 Year(s)

Call Center Customer Service

35 - 40 Thousand p.m

Manila (Cubao Quezon City), Philippines

4 - 15 Year(s)

finance Manager Finance operation Finance bpo

90 - 100 Thousand p.a

Manila, Philippines

0 - 1 Year(s)

CSR

Confidential

Manila (Cubao Quezon City), Philippines

1 - 2 Year(s)

BPO Voice Process BPO Skills BPO Call center

Confidential

Manila, Philippines

1 - 7 Year(s)

Call Center Inbound BPO BPO Voice Process

30 - 40 Thousand p.m

Manila, Philippines