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MyGlit Jobs |  Jobs |   Customer Service Concierge | Luxury Global Chauffeur Services Account in Mumbai & Delhi

Customer Service Concierge | Luxury Global Chauffeur Services Account

TDCX
894 Views
1 month ago

Customer Service Concierge | Luxury Global Chauffeur Services Account

1-2 Year(s)
30 - 35 Thousand p.m
Manila (Ortigas)
Manila (Ortigas)

Job Description

Key Skills

Customer Service BPO Skills BPO industry Customer Care BPO Call center International BPO BPO/ITES bpo customer support CSR BPO call centre

1 candidate(s) have already applied for this Job. Apply now

#BeMore



Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.



Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!



 



Top reasons to work with TDCX




  • Competitive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • World-class workspaces

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company, winner of hundreds of industry awards



 



What is your mission?




  • As Platinum Services Concierge, you will be working on providing the very best service experience to our most loyal and important customers. From booking the services until actual service delivery.

  • Create a ‘Peace of mind’ to our Platinum Guests: deliver great customer service to Blacklane’s most important and demanding customers.

  • Create a relationship with our guests: being the single point of contact for them and trying to fulfill their needs - nothing is too fancy for us.

  • Collaboration with our chauffeurs: make sure that only the best chauffeurs will be assigned to our Platinum guest bookings.

  • Stakeholder Management: Collaborate closely with the client as a stakeholder to ensure alignment on priorities and activities.

  • Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat

  • Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.

  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.

  • Develop and maintain a vast knowledge of Blacklane’s products and latest offerings.



 



Who are we looking for?




  • Completed at least 1 year in college

  • Must have at least 1 year of call center or BPO experience or at least 6 months customer service experience supporting a ride hailing service, reservation, and concierge work or in transportation, travel sectors.

  • Exceptional verbal and written communication skills in English with the ability to convey professionalism and warmth. Additional languages are a plus.

  • Strong problem-solving abilities, with a knack for finding creative solutions to complex requests.

  • Impeccable organizational skills and attention to detail, ensuring no aspect of a client's request is overlooked.

  • Ability to work collaboratively in a fast-paced environment, coordinating seamlessly with various teams.

  • Tech-savvy with experience using CRM systems and communication tools preferred.

  • A passion for luxury experiences and a genuine desire to exceed client expectations.

  • Rigorous work attitude, consumer-oriented, responsible, and stress-resistant

  • Strong service awareness is a must.



 



How to Apply?



Online



Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub



 



Onsite



Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Concierge | Luxury Global Chauffeur Services Account in Mumbai & Delhi

Michael Joseph

Recruiter - TDCX

NA, philippines

0+ Followers

500+ Posts

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