Customer Service Representative | Online Furniture Account

TDCX

1346 Views

14 hours ago

1-2 Year(s)

₱ 25 - ₱ 30K p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Call Center Customer Service Call Centre skills BPO Call center Call centre voice ecommerce platform

1 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Serve our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, build customer loyalty, and take advantage of sales opportunities when appropriate.

Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.

Develop and maintain a vast knowledge of the account's products and latest offerings.

Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for?

Candidates must have completed at least 2 years in College or possess Bachelor’s/College Degree, in any field.

Fluent in English with excellent communication skills, both written and verbal.

At least 1 year Customer Service experience in the BPO industry.

Experience working with Zendesk and/or a similar ticketing system is highly advantageous.

Successful track record working in a high-volume environment.

Able to solve problems by thinking analytically and creatively.

Familiar with the latest e-commerce trends.

Ability to empathize with and prioritize customer needs.

Exude patience and ownership towards each customer.

Ability to identify customer needs and provide appropriate solutions, setting expectations with customers.

Can start on June 13.

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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