Travel Consultant | Premium International Airline Account

TDCX

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1 month ago

Travel Consultant | Premium International Airline Account

1-2 Year(s)

20 - 30 Thousand p.m

Manila (Ortigas, Pasig)

Job Description

Key Skills

Call Center Customer Service International Call Centre Travel Accounts Call Centre skills BPO Call center Call centre voice BPO call centre BPO Travel Account

19 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Handle phone-in/chat enquiries of current and prospective members.

Identify cause of problems and recommend solutions.

Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.

Maintain member accounts whenever there are changes in their profiles.

Send program-related collaterals and forms.

Advise on latest promotions and mechanics.

Manage feedback/ complaints and liaise with backend support to resolve members’ issues.

Involve in ad-hoc projects.

Meet daily KPI requirement.

Who are we looking for?

College level.

With at least 1 year BPO voice experience for an international account.

Experience in an airline account and GDS system is an advantage.

Experience in chat or email support is also an advantage.

Strong verbal and written English communication skills.

Amenable to work in rotating shifts.

Can work in Ortigas Center, Pasig City..

How to apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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