Japanese Bilingual Contact Center Agent Back office Account (Non-Voice)

TMJP BPO Services, Inc.

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8 months ago

Japanese Bilingual Contact Center Agent Back office Account (Non-Voice)

1-2 Year(s)

20 - 50 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Microsoft Excel Microsoft Office Microsoft 365

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This position is responsible for answering/assisting queries and complaints from the customers regarding the products and services of one of Japan's largest electronic company, all thru email amd chat in a timely manner.

KEY RESPONSIBILITIES

Takes emails and chats from customers

Encode data from various documents into computer system for storage, processing and data management purposes.

Document processing and sending fax when needed.

Monitors updates on service subscription and document reissuance requests.

Verifies entered customers and account data by reviewing, correcting, deleting, or reentering data.

Processing of reward points issuance requests.

Protects the Clients and Operations by keeping the confidential information.

Maintains operations by following policies and procedures.

REQUIREMENTS

Have good attendance and willing to work on shifting schedule even during weekends and holidays

Have at least JLPT N3 Certificate (Japanese Language Proficiency Test)

Excellent computer skills (Microsoft Excel, Powerpoint, word etc.)

Proven ability to type at the required speed (at least 45word per minute)

Accurate keyboard skills and can enter Japanese characters accurately

Can read and understand business Japanese

Strong Japanases comprehension skills

Fast learner and can work under pressure

Attention to detail

Problem solving skills

Willing to work in BGC.

Role

Customer Service Executive -Chat

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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