Technical Support Jobs, Work in Manila

TTEC

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1 month ago

Technical Support Jobs, Work in Manila

1-2 Year(s)

Manila
(Base Location for WFH)

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Job Description

Key Skills

Technical Support

274 candidate(s) have already applied for this Job. Apply now

Requirements

At least 1 year(s) of working experience in the related field is required for this position.

Candidate must possess at least a TESDA / Technical / Vocational Certificate on any course.

Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Required skill(s): Customer service oriented.

Required language(s): English.

Responsibilities

Bringing smiles is what we do at TTEC… for you and the customer. As a permanent work from home Technical Support Representative you’ll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture

Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

What You Bring to the Role

Accepts High School graduate (old curriculum) or equivalent education

Must have at least one (1) year of technical support or any technical and computer related experience

Great written communication skills including grammar and spelling

You lead by example and work with your team to contribute to the overall success of your client program

Comfortable with decision making by assessing the situation, researching potential solution ns and making recommendations

Area of residence should be 45 kms. of any TTEC site (5-Ecom Pasay, UP Technohub & Sta.? Rosa)?

The Equipment You'll Need?

Have the right connection – a home internet connection of?at least 40 MBPS?(you may do a quick check through Fast.com)???

Computer – we’ll supply and deliver at your doorstep???

Must be able to hard-wire (via ethernet cord) directly into your home modem???

Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.???

?What You Can Expect??

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/phl/ for more information.

Additional Info

Location: Manila, National Capital Region (NCR).

Full Time position(s) are available.

Number of vacancies: 50.

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About Us

We’re guide by the values

Lead every day: We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Do the right thing: We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Reach for amazing: We are innovators who make amazing things possible. We spark creativity and never accept can't.

Seek first to understand: We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers, and our colleagues.

Act as one: We’re stronger together — one company with one purpose and one team. We work together and have each other’s backs.

Live life passionately: We believe in our purpose and live it with intensity. We celebrate, laugh, and have fun together.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.