Customer Care Representative - Insurance Sector

WNS Global Services

2162 Views

8 hours ago

1-2 Year(s)

₱ 10 - ₱ 20K p.m

Iloilo (Mandurriao)

Job Description

Key Skills

BPO Skills good communication skills BPO Experience Excellent Communication Strong Communication Skills (Verbal and Written))

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Job Overview:

Join our team as a Customer Care Representative and play a crucial role in providing exceptional service to clients in the insurance sector. This is a great opportunity to advance your career in a fast-paced and rewarding industry.

Responsibilities:

Provide courteous and professional service to customers via various communication channels.

Assist customers with policy information, billing concerns, and claims processing.

Resolve customer complaints with a focus on delivering the best possible outcomes.

Work with the team to meet performance targets and key metrics.

Ensure compliance with company standards and industry regulations.

Qualifications:

Senior High School graduate.

1 year of experience in customer service, preferably in a BPO environment.

Strong problem-solving skills and a customer-first mindset.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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