Chat support- Vietnamese

LOCATION : Malaysia

Work Visa and Flight Ticket with one week hotel accommodation will be provided

Pay - Basic: RM4000

Complexity allowance: RM500

Housing allowance: RM200

KPI monthly: up to RM300

Please be advised that profiles to send need to have the following qualifications;

B Degree holder with a valid passport for the next 14 months.

Should be in Vietnam

Minimum of 1 year experience in customer service handling chat support, emails, inbound and/or outbound calls.

Can work on a rotational shift 24/7 and on weekends and holidays.

Good English comms skills

JOB Description

Understand customer enquiries and respond via applicable channels: email, chat, and callbacks.

• Understand customer enquiries and ensure they are answered or routed through

the appropriate support channel.

• Manage customer escalations and ensure that these are answered, tracked, and escalatedas

required.

• Perform all procedures accurately, including following client’s documented call flows, work

processes, data entry requirements, and complaint managementprocesses.

• Ensure all SLAs are met accordingly.

• Demonstrate a strong customer service orientation and take responsibility to ensurecustomers

are satisfied.

• Provide a high level of professionalism and competent customerservice.

• Able to communicate effectively with customers in a friendly and polite manner following the

client’s processes.

• Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language.

Qualifications:

• Bachelor’s degree in any field

• Minimum 1 year of experience in customer service, outbound calls, emails, and live

chats.

• Can work on a rotational shift and on a weekend.

• Knowledge in social media platforms.