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GRATITUDE INC
APAC · AFRICA · U.S.A

436069 Senior Playout Operator_Media Playout

4 Views 3 hours ago
Experience 1–5 Year(s)
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Salary Confidential
Location Bangalore
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Job Description

​JOB OPENING: SENIOR PLAYOUT OPERATOR


Job Details


- Role: Senior Playout Operator

- Experience: 1–5 years

- Band: BPO 1/2/3



Role Overview


As part of the Inetsat Playout team, the Senior Playout Operator will perform operational tasks consistently and accurately to validate and load linear TV playlists and materials into the transmission platform before broadcast.


The role will serve as the primary liaison for playout delivery, reporting and escalating incorrect or missing materials and scheduling issues.


Additional responsibilities include monitoring and maintaining accurate logs, reporting SLA status, managing the insertion of secondary elements, configuring new channels/services, reviewing the daily performance of the Playout Operations team, providing directional feedback, and prioritizing and delivering process improvement projects.


Key Responsibilities


- Validate playlists and broadcast materials, identifying and resolving issues.

- Ensure accurate data and reports are shared with senior management and partner broadcast teams.

- Implement necessary process changes.

- Supervise and review the work of other team members.

- Deliver process improvement initiatives and measure their value.

- Provide management coverage in the Playout Manager's absence.

- Monitor playout delivery and escalate missing or incorrect materials and scheduling issues.

- Maintain accurate operational logs and report SLA status.

- Manage the insertion of secondary elements and configuration of new channels/services.


Qualifications and Requirements


- Minimum 7 years of practical experience related to broadcast playout operations.

- Associate degree and/or comparable experience.

- Strong logical problem-solving skills and technical aptitude.

- Knowledge of media formats, audio formats, and media transport methods.

- Strong communication skills and ability to manage internal and external stakeholders.

- Excellent writing skills, including operational guides and formal announcements.

- Enthusiasm for innovation and process improvement.

- Familiarity with modern technical concepts and engineering practices.

- Knowledge of monitoring and performance tools, such as:

  

Key Skills

5 Skills
Accounts Management Accuracy Validated good communication skills Excellent English communication and presentation skills

Role Specifications

Role
Deputy Manager-Operations
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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