Access & Badging Management Specialist|Bangalore|Mumbai

Location: Bangalore / Mumbai

Years of Experience: 4-8 Years

Band: BPO 3

Position Overview

The Access & Badging Management Specialist role is responsible for overseeing secure user access provisioning, badge lifecycle management, and compliance with corporate security standards. This position ensures that all access requests are validated against approved documentation and role-based requirements, while maintaining accurate records for audits and reviews.

Key responsibilities include managing user access throughout its lifecycle, issuing and deactivating badges, troubleshooting access-related issues, and serving as the primary point of contact for supplier access inquiries. The role also involves enforcing security policies, handling escalations, and supporting stakeholders with guidance on access processes.

Success in this position requires strong problem-solving skills, attention to detail, and the ability to manage multiple priorities under strict SLAs. Proficiency in identity management systems, Excel, and documentation practices is essential. This role demands excellent communication and stakeholder management skills to ensure smooth operations across global teams.

This position operates in a US shift (8:00 PM – 5:00 AM IST) from the office and requires flexibility for extended hours when necessary to meet deadlines.

Key Responsibilities

User Access Management

- Verify documentation, approvals, and compliance prior to granting access.

- Ensure access is provisioned based on role, scope of work and time bound requirements.

- Deactivate or revoke access promptly upon termination.

Badging & Credentialing

- Issue, modify and deactivate access badges for users.

- Maintain accurate badge records in SharePoint.

- Investigate and resolve lost damaged badges.

Security & Compliance

- Ensure user access aligns with corporate security policies and procedures.

- Escalate complex or security sensitive issues in accordance with management procedures.

- Maintain accurate records for audits and reviews.

Communication & Support

- Serve as primary point of contact for supplier access and badging inquiries.

- Provides guidance to internal stakeholders and users on access processes.

Troubleshooting & Issue Resolution

- Diagnose and resolve user access issues, including badge activation failures, access denials, and system errors.

- Investigate discrepancies in access permissions and correct mismatches between approved access and system configurations.

- Respond promptly to urgent supplier downtime and business disruption.

- Document troubleshooting steps, resolution, and system issues for audit and continuous improvement actions.

Qualification & Skillset

- Access control and badge lifecycle management.

- Strong documentation and record keeping skiils.

- Stakeholder management with firm policy enforcement.

- Problem solving and escalation handling

Key Skills

- Knowledge of Excel.

- Experience for US region

- Strong communication a

- Customer Service experience is a good to have

- Access control and identity management

- Policy enforcement.

- Time management and prioritization.

- Problem solving and escalation handling

- Excellent Communication and Analytical Skills.

- Global Stakeholder Management.

- Creation of SOP and process documents.

- SLA & KPI Adherence.

Working Conditions

- Work Shift will be US Hours 8:00 PM to 5:00 AM or closely available shift

- Work from Office (No work from home)

- Agile to extended work hours when needed to meet deadlines without prompting.

NB: PAN and DOB are required for profile creation