AIOC-S01670444 - German Language (P4) - Customer Service Analyst

GERMAN LANGUAGE (P4) – CUSTOMER SERVICE ANALYST

Job Requisition: AIOC-S01670444

Career Level: 11 (CL11)

Location: Gurgaon (Gurugram)

Qualification: Any Graduate

Experience: 3–5 Years

Required Skill: German Language – P4

ROLE OVERVIEW

Manage daily sales order entries in the system while coordinating with commercial and residential customers through German-language calls. Handle and resolve order-related claims, respond to customer inquiries, and address concerns to ensure a positive customer experience before, during, and after the purchase or use of products and services.

MANDATORY SKILL

- German Language Proficiency – P4 (Mandatory).

KEY RESPONSIBILITIES

- Analyse and resolve problems of low complexity.

- Collaborate with Accenture team members before escalating updates to supervisors. Direct exposure to clients and management may be limited.

- Follow moderate instructions for daily tasks and detailed guidance for new assignments.

- Make decisions that directly impact individual responsibilities and may influence team outcomes.

- Work as an individual contributor within a team, handling a defined scope of responsibilities.

- Be flexible to work in rotational shifts as required.