Contract Admin – Sr Process Associate

Location: Mumbai

Experience: 2–6 years

Band: BPO 2/3

Job Code: 438762

Role Overview

The Contract Administrator manages the end-to-end contract lifecycle: creation, validation, setup, amendment and activation in ERP systems. The role ensures contracts are accurate, compliant and processed on time, enabling correct billing and revenue realization. You will work closely with internal stakeholders and clients to make sure every contract is fully validated, properly configured and aligned with business and customer requirements.

Key Responsibilities

Contract Setup & Maintenance

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• Validate contract templates and check that all required inputs are complete before processing
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• Create and maintain customer and contract records in ERP systems (e.g., SAP / contract tools)
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• Populate mandatory contract details such as billing terms, pricing, sites, contacts and rate cards
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• Attach signed contracts and supporting documents for audit and compliance
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• Process contract amendments, updates, renewals and terminations
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• Make outbound and inbound calls to clarify contract status, as required for contract setup
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Validation & Compliance

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• Perform quality checks to ensure contract accuracy and completeness
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• Ensure approved templates and contractual terms are followed before setup
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• Validate PO details and billing inputs to prevent downstream billing issues
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• Comply with internal SOPs, SLAs and client contractual obligations
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Contract Lifecycle Management

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• Manage contracts from creation through activation and work order setup (where applicable)
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• Support contract onboarding, including customer/site setup and activation workflows
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• Track changes in pricing, scope and terms, and update systems on time
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• Reconcile contracts to confirm they are successfully interfaced and processed
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Stakeholder & Client Coordination

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• Work with Operations, Finance and Commercial teams for inputs and clarifications
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• Inform relevant stakeholders when contract setup is complete
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• Follow up on missing or incomplete information with internal and external stakeholders
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• Respond to client queries on contract setup and amendments
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Process Governance & Improvement

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• Meet SLA timelines and quality benchmarks
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• Identify process gaps and recommend improvements to contract administration workflows
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• Support audits by maintaining accurate documentation and reports
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• Contribute to continuous improvement and automation initiatives
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KPIs

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• Contract setup turnaround time (TAT)
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• Accuracy rate / First-time-right (%)
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• SLA adherence (%)
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• Number of billing issues due to contract defects
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• Volume processed vs. target
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• Reduction in contract-related escalations
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Required Skills & Qualifications

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• Bachelor’s degree in Finance, Accounting, Business or a related field
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• Experience in Order-to-Cash, Contract Administration or Lease Admin (preferred)
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• Strong understanding of the contract lifecycle and billing dependencies
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• Hands-on experience with ERP systems (e.g., SAP) and contract tools
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• Strong attention to detail and validation skills
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• Good communication and stakeholder management skills
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Key Competencies

Accuracy and attention to detail • Analytical thinking and problem-solving • Process adherence and compliance mindset • Customer orientation • Ability to handle high volumes and meet deadlines

Tools & Systems

ERP systems (e.g., SAP) • Contract management platforms (e.g., Javelin or equivalent)

Must Have

Contract Lifecycle Management, Contract Administration, ERP Systems (Contract Creation, Validation, Setup, Amendment & Activation)

Good to Have

F&A knowledge, Stakeholder Management, Strong Communication Skills

Application Notes

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• Ex-TCS employees are not eligible to apply
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• PAN and DOB are required for profile creation