Onboarding Manager – HRO Services
Gratitude IncOnboarding Manager – HRO Services
Job Description
Key Skills
8 candidate(s) have already applied for this Job. Apply now
Job Description – Onboarding Manager – HRO Services
Location: Bengaluru
Experience: 9–12 Years
Salary: Up to ₹17 LPA
Band: BPO 5
Shift: Night Shift – anytime between 6:00 PM and 5:00 AM IST
About the Role
We are looking for an experienced Onboarding Manager – HRO Services to lead end-to-end employee onboarding and implementation activities. The role will involve client management, process coordination, compliance, HRIS operations, team leadership, and continuous process improvement.
Key Responsibilities
Manage end-to-end onboarding processes for client employees, ensuring timely and accurate completion.
Partner with clients and internal teams to understand requirements and deliver customized onboarding solutions.
Develop and monitor onboarding plans, milestones, timelines, and deliverables.
Ensure all employee documentation is collected, verified, processed, and maintained as per regulatory requirements.
Facilitate employee onboarding through HRIS platforms and ensure accurate data management.
Communicate policies, benefits, and onboarding information effectively to employees and clients.
Track KPIs including onboarding timelines, client satisfaction, quality, and employee engagement.
Identify process gaps and implement improvements to enhance efficiency and client experience.
Manage escalations and proactively resolve operational issues.
Provide regular performance reports, insights, and updates to leadership.
Lead and manage a team of 35+ members, ensuring productivity, quality, and SLA adherence.
Required Skills
HRO / HR Operations
Employee Onboarding & Implementation
HRIS – ADP, Workday, BambooHR
Client & Stakeholder Management
Project & Process Management
Compliance & Documentation
Advanced Excel
SLA & KPI Management
Team Leadership
Problem Solving & Process Improvement
Candidate Profile
Bachelor's degree in HR, Business Administration, or a related field.
9–12 years of overall experience in HRO, HR Services, or related industries.
Minimum 5 years of experience in onboarding/implementation, preferably in a lead or managerial capacity.
Proven experience managing 35+ team members.
Strong client-facing communication and relationship-management skills.
Excellent analytical, organizational, and decision-making abilities.
Comfortable working in a night-shift environment.
Important Eligibility Criteria
Ex-TCS employees are not eligible to apply.
PAN and DOB will be required for profile creation.
Apply Now
Interested candidates can complete the questionnaire below:
Questionnaire Link: https://myglit.com/lateral/cref/401b517463
Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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