Assistant Manager – Master Data Management (ETP)

Location: Chennai
Experience: 7–10 Years
Band: BPO 4
Salary: Up to ₹12 LPA
Job Code: 433069
Function: HR Operations / Employee Master Data Management

Job Overview

We are looking for an experienced Assistant Manager – Master Data Management (ETP) to oversee accurate and timely maintenance of employee master data across HR, payroll, timekeeping, and benefits systems.

The role involves managing employee lifecycle transactions, processing employee data changes, reconciling system discrepancies, conducting data audits, and ensuring compliance with internal policies, labor regulations, and union agreements.

The ideal candidate will have strong experience in HR Operations, Payroll Operations, or Employee Master Data Management, along with hands-on exposure to HRIS and workforce management systems. The role requires close collaboration with Payroll, Benefits, HR Business Partners, and IT teams to maintain data integrity and ensure seamless downstream processing.

Key Responsibilities

1. Employee Master Data Management

• Process employee master data changes accurately and within defined turnaround times.

• Manage cost centre updates, compensation changes, pay rate adjustments, and job-related data changes.

• Process union code updates and coordinate with the Benefits team to assess benefit-related impacts.

• Maintain employee office locations, supervisor details, job titles, and primary job numbers.

• Process promotions, demotions, transfers, job changes, and move administration transactions.

• Manage same-location and cross-location employee job number changes.

• Ensure all updates are supported by appropriate approvals and documentation.

2. Employee Lifecycle Transaction Management

• Review and process new hire records and promotion validations.

• Manage employee leave-of-absence (LOA) transactions and return-from-leave updates.

• Process return-to-work and reactivation transactions, including return-of-equity (ROE) activities where applicable.

• Handle employee terminations, status changes, and personal action requests.

• Maintain subcontractor records and ensure timely processing of employee-related transactions.

• Validate employee records to prevent errors affecting payroll, benefits, and timekeeping.

3. Data Reconciliation and Reporting

• Prepare and analyze system reconciliation and fallout reports across ADX, WinTeam, and LISA.

• Investigate data discrepancies and perform necessary corrections and manual updates.

• Reconcile HR, payroll, timekeeping, and benefits data to prevent downstream processing issues.

• Identify recurring data errors and conduct root-cause analysis.

• Maintain accurate reconciliation records and monitor pending exceptions.

• Prepare operational reports on data accuracy, transaction volumes, fallouts, and turnaround times.

4. Compliance, Audits, and Quality Reviews

• Conduct periodic and ad-hoc reviews of employee master data.

• Perform anniversary bonus reviews, pay rate validations, and job data audits.

• Validate changes affecting employee benefits, particularly those related to union code updates.

• Ensure compliance with applicable labor regulations, union agreements, internal policies, and data governance standards.

• Maintain audit-ready documentation and transaction records.

• Identify control gaps and recommend corrective and preventive actions.

5. Employee Information Maintenance

• Process employee personal information updates, including address, email, and telephone number changes.

• Validate direct deposit and banking information changes in accordance with established controls.

• Process Social Insurance Number (SIN) updates where applicable.

• Maintain confidentiality and accuracy of sensitive employee information.

• Ensure all personal data changes are properly authorized and documented.

6. HRIS, IT, and Cross-Functional Coordination

• Work with HRIS, payroll, timekeeping, and workforce management platforms to maintain accurate employee records.

• Raise and manage IT service tickets related to email, telephone number, system access, and employee data changes.

• Coordinate with Payroll, Benefits, HR Business Partners, and IT teams to resolve data-related issues.

• Track ticket progress and ensure timely resolution of system dependencies.

• Support system reconciliations, data corrections, and process improvements.

7. Process Improvement and Operational Excellence

• Identify opportunities to improve master data accuracy and transaction-processing efficiency.

• Standardize data entry, validation, reconciliation, and documentation practices.

• Reduce recurring errors, system fallouts, and manual rework through root-cause analysis.

• Support process automation and continuous-improvement initiatives.

• Monitor operational performance against defined accuracy, quality, and turnaround-time targets.

Required Qualifications and Experience

• 7–10 years of experience in HR Operations, Payroll Operations, Employee Master Data Management, or related operations.

• Strong understanding of employee lifecycle management and HR administration.

• Experience managing employee data changes, payroll inputs, job changes, transfers, and employee status updates.

• Hands-on experience with HRIS, payroll, or timekeeping systems such as ADX, WinTeam, LISA, or equivalent platforms.

• Strong data reconciliation, validation, and discrepancy-resolution skills.

• Knowledge of employee benefits and the impact of master data changes on payroll and benefits processing.

• Understanding of data privacy, internal controls, compliance, and audit requirements.

• Strong analytical, problem-solving, and documentation skills.

• Good communication and stakeholder-management abilities.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

• Experience working in high-volume HR or payroll operations.

• Exposure to HRIS data migration, system integrations, or cross-platform data reconciliation.

• Experience preparing operational dashboards, quality reports, and exception reports.

• Knowledge of labor regulations and union-related employee administration, where applicable.

Core Skills

• Employee Master Data Management

• HR Operations

• Payroll Operations

• Employee Lifecycle Management

• HRIS and Timekeeping Systems

• Data Reconciliation and Validation

• Employee Benefits Administration

• Compensation and Pay Rate Updates

• Promotions, Transfers, and Job Changes

• Data Quality and Compliance

• Root-Cause Analysis

• Stakeholder and IT Coordination

• Audit and Documentation Management

• Process Improvement

Important Eligibility Information

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for profile creation.

• Candidates should have relevant experience in HR Operations, Payroll Operations, or Employee Master Data Management.

• Candidates must be comfortable handling confidential employee information and working with multiple HR and payroll systems.