Client Care Representative (Australian Voice & Blended Process)
Gratitude IncClient Care Representative (Australian Voice & Blended Process)
Job Description
Key Skills
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Join our team as a Client Care Representative, assisting customers through calls and online interactions in a dynamic Australian voice and blended process.
Key Duties:
- Address customer concerns over calls and chats.
- Resolve account discrepancies and coordinate service visits.
- Inform customers about additional services and self-help resources.
Skills & Experience:
- Bachelor’s degree and knowledge of customer service principles.
- Proficiency in Australian voice communication and blended environments.
Role
Customer Service Executive
Timings
Australian Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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