CSA -Domain Utilities -Kolkata
Gratitude IncCSA -Domain Utilities -Kolkata
Job Description
Key Skills
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Job Title: Associate - Domain Utilities
Industry: BPO / Utilities
Location: Kolkata
Work Setup: Onsite
Employment Type: Full-time
Band: BPO 1 / 2
Salary Package: 6 to 7 LPA
Job Code: 414648
Experience: 1 to 5 years
Preferred Experience: Expertise in Utility Domain
Qualification:
- Graduate in Geography / GIS (Hons)
Key Requirements:
- Experience in handling UK customers
- Managing client and internal stakeholders
Technical Skills:
- Excellent communication skills
- Good working experience in MS Office: Excel, Word, PPT
- Ability to handle confidential information in a discreet, professional manner
- Ability to read, comprehend and respond to emails and calls
Key Responsibilities:
- Reform and execute back-office operations and processes
- Ensure accuracy in daily work and meet time limits
- Build solid relationships across all units at various account levels
- Ascertain the accuracy and work standards
- Responsible for producing various reports for various stakeholders
Important Notes:
- PAN and DOB are required for profile creation
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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