Customer Service Agent (Arabic Language)
Gratitude IncCustomer Service Agent (Arabic Language)
Job Description
Key Skills
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Job Summary
We are looking for a dynamic and customer-focused Customer Service Agent (Arabic Language) to serve as the first point of contact for customers. The role involves delivering exceptional support across multiple channels including phone, email, chat, and social media.
The ideal candidate will possess strong communication skills in Arabic and English, a problem-solving mindset, and the ability to thrive in a fast-paced environment while ensuring a seamless customer experience.
Key Responsibilities
- Handle incoming customer interactions via calls, emails, live chat, and social media related to digital banking products and services
- Assist customers with account-related requests such as account opening, closure, and maintenance
- Resolve customer inquiries and complaints efficiently, escalating complex issues when necessary
- Meet and exceed defined KPIs including resolution time, response time, and customer satisfaction scores
- Maintain accurate records of all customer interactions in the CRM system
- Collaborate with internal stakeholders to resolve complex customer concerns
- Stay updated on banking products, policies, procedures, and regulatory requirements to ensure compliance
Qualifications & Skills
- Diploma or Bachelor’s degree in any discipline
- Minimum 1 year of experience in a customer service/contact center role within the banking or financial services industry
- Excellent verbal and written communication skills in Arabic and English (minimum B2 proficiency)
- Strong interpersonal and problem-solving skills
- Ability to handle challenging situations with professionalism and patience
- Good understanding of banking products, services, and regulatory frameworks
- Willingness to work in shifts, including weekends
Additional Information
- Candidates must be flexible to work in APAC business hours
- Ex-TCS employees are not eligible to apply
Role
Customer Care Officer
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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