CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE
Gratitude IncCUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE
Job Description
Key Skills
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JOB POST TITLE:
CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE | MUMBAI | UPTO 7 LPA | BPOZ/BPO1/BPO2
COMPANY:
LOCATION: Mumbai, India
WORK SETUP: Onsite
HIRING GRADE: BPOZ, BPO1, BPO2
EXPERIENCE: 1 - 3 Years
SALARY: Up to 7 LPA CTC
JOB CODE: 412679 - US Voice Mumbai, 399558 - Pune Voice
PROCESS: International Voice – Banking and Cards US and Australia process
SHIFT: 24x7 environment, aligned to US, UK or Australian business hours
INDUSTRY: BPO / Banking / Customer Service
JOB DESCRIPTION:
We are hiring for an International Voice Customer Service role. This role is suited for candidates with international customer service experience in Banking, Cards and other customer-facing processes.
KEY RESPONSIBILITIES:
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level
- Meet and exceed all performance thresholds
- Focus on Key KPIs like RSAT, AHT and customer experience
- Constantly remain abreast of new process changes
- Implement feedback and corrective actions to avoid repeat instances
REQUIRED SKILLS:
- Excellent written and oral communication with neutral accent
- Strong customer advocacy and listening skills
- Strong analytical and technical skills
- Clear understanding of process and work instructions
- Multi-tasking capability
- Resilience and flexibility to change
- Ability to generate solutions and apply logical conclusions
- Advanced Windows and computer proficiency with accurate data-entry skills
ELIGIBILITY:
- Graduate and above with minimum 1 year and maximum 3 years relevant experience in contact center industry
- HSC with minimum 18 months and maximum 3 years relevant experience in contact center industry
- Preferred experience in Banking, Travel, Healthcare, Collections, Ecommerce, Telecom or Technical Services for Pune Location. Any International Voice Experience is good
- Graduate or undergraduate in relevant customer service field preferred
- Flexible to work in 24x7 environment
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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