Customer Service Associate
Gratitude IncCustomer Service Associate
Job Description
Key Skills
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Customer Interaction:
- Respond to customer inquiries via phone, email, or chat in a prompt and courteous manner.
- Assist customers with product information, orders, returns, and general inquiries.
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Problem Resolution:
- Identify and resolve customer issues or complaints effectively and efficiently.
- Follow up with customers to ensure their concerns are resolved to their satisfaction.
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Product Knowledge:
- Develop and maintain a comprehensive understanding of the company's products or services.
- Provide accurate information and guidance to customers regarding product features and benefits.
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Data Entry and Documentation:
- Accurately record customer interactions and transactions in the company's CRM system.
- Maintain detailed records of customer inquiries and resolutions for future reference.
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Communication:
- Collaborate with other departments, such as Sales and Technical Support, to address customer needs effectively.
- Share feedback and insights from customer interactions with the team to improve products and services.
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Customer Feedback:
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Suggest improvements to policies and procedures based on customer input.
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Adherence to Policies:
- Follow company policies, procedures, and guidelines in all customer interactions.
- Maintain confidentiality of customer information and sensitive data.
Role
Assistant Manager/Manager -(NonTechnical)
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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