Customer Service Executive- International Voice

Gratitude Inc

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3 days ago

Customer Service Executive- International Voice

5-7 Year(s)

80 - 100 Thousand p.m

Bangalore

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Job Description

Key Skills

Customer Service International BPO Excellent verbal and written Dutch language along with English skills.

27 candidate(s) have already applied for this Job. Apply now

Key Responsibilities

 First Call Resolution: Efficiently handle customer queries and resolve issues during

the first contact wherever possible.

 Deliver exceptional customer experiences that balance technical support and sales

objectives.

Communication Skills (Critical Requirement)

 Exceptional verbal and written communication skills to interact professionally with

global customers across multiple channels (phone and chat).

 English needs to be B2 or higher using the CEFR framework. (Excellent Comm

Skills must have, C1 is good to have).

 Ability to convey technical information in a clear, concise, and customer-friendly

manner.

 Strong active listening and empathy to understand customer concerns and

provide effective solutions.

 Skilled in managing tone and maintaining professionalism during challenging or

escalated interactions.

 Meet or exceed targets for cross-sell and upsell conversions while maintaining a

customer-first approach.

Technical Skills (Good to have):

Customer Handling & Escalation (Must Have):

 Case Documentation & Tracking: Record all customer interactions accurately within

the CRM system and follow through on open cases within 24 hours.

 Strong analytical and diagnostic skills: Ability to identify the problem area of the

reported issue by asking relevant, targeted questions, and accurately determining

the root cause for effective troubleshooting and resolution (Must Have).

 Experience Cross-selling & Upselling

Problem Solving (Must have):

 Utilize product knowledge, user guides, and reference materials to solve known

customer issues.

 Tackle undocumented or complex problems using advanced troubleshooting

techniques.

 Operational Excellence: Work towards achieving operational goals while adhering to

all processes and procedures.

 Goal Orientation: Focused on meeting or exceeding sales targets and KPIs.

 Knowledge Sharing & Reporting:

 Report recurring issues, feature requests, and emerging trends to supervisors.

 Participate in continuous learning by staying up to date with software and technology

products product features (free subscriptions provided).

Mandatory Requirements

Graduate candidate.

International voice experience.

Excellent English communication.

Immediate joiner.

Bangalore work location.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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