Delivery Manager - Supply Chain Management | Order Management
Gratitude IncDelivery Manager - Supply Chain Management | Order Management
Job Description
Key Skills
3 candidate(s) have already applied for this Job. Apply now
Delivery Manager – Supply Chain Management
Location: Bangalore
Experience: 9–12 Years
Employment Type: Full-Time
Job Summary
We are looking for an experienced Delivery Manager – Supply Chain Management to lead end-to-end Supply Chain and Sales Order Management operations. The ideal candidate will have strong expertise in client delivery, Sales Order Management (SOM), team leadership, operational excellence, KPI management, and process improvement. This role requires managing client relationships, driving operational performance, ensuring SLA compliance, and leading high-performing teams in a fast-paced global environment.
Key Responsibilities
Lead end-to-end Supply Chain Management and Sales Order Management operations.
Act as the primary point of contact for clients and ensure seamless service delivery.
Build and maintain strong client relationships through governance calls, QBRs, MBRs, and performance reviews.
Lead, mentor, recruit, train, and develop high-performing teams while managing performance and attrition.
Own operational KPIs and drive continuous improvement to enhance productivity, quality, and customer satisfaction.
Manage day-to-day process delivery while ensuring adherence to SLAs and business objectives.
Drive process excellence, automation initiatives, and operational transformation projects.
Ensure audit readiness, quality standards, compliance, and risk mitigation across operations.
Oversee contract administration supporting day-to-day Supply Chain activities.
Analyze operational metrics, identify improvement opportunities, and implement corrective actions.
Align operational execution with business priorities while delivering exceptional customer service.
Foster a culture of accountability, innovation, and continuous improvement.
Required Skills
Supply Chain Management (SCM)
Sales Order Management (SOM)
Order Management
Customer Focus
Client Relationship Management
Team Leadership & People Management
KPI & SLA Management
Process Excellence & Continuous Improvement
Stakeholder Management
Governance & Compliance
Risk Management
Process Automation
Excellent Communication & Presentation Skills
Preferred Qualifications
9–12 years of experience in Supply Chain Management, Sales Order Management, or Operations Delivery.
Strong understanding of end-to-end Supply Chain processes and Sales Order lifecycle.
Experience managing client-facing operations and global delivery teams.
Knowledge of ERP systems such as SAP or Oracle is an added advantage.
Strong analytical, problem-solving, and decision-making skills.
Eligibility Criteria
Former TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Purchase/Vendor Development Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Purchase / SCM
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Legal order Garnishment
Gratitude Inc3 - 30 Year(s)
70 - 75 Thousand p.m
Chennai, India
Media Asset Prep Manager-M2
Gratitude Inc5 - 10 Year(s)
100 - 160 Thousand p.m
Bangalore, India
Senior Analyst – US Payroll (Garnishments & Compliance)
Gratitude Inc3 - 8 Year(s)
70 - 75 Thousand p.m
Chennai, India
PTP Accounts Payable Team member-SME
Gratitude Inc2 - 8 Year(s)
60 - 70 Thousand p.m
Chennai, India
Life Sciences Commercial Consultant
Gratitude Inc10 - 15 Year(s)
Confidential
Mumbai, India
8 - 15 Year(s)
130 - 140 Thousand p.m
Bengaluru, India
International HR Services Team Lead
Gratitude Inc7 - 11 Year(s)
110 - 120 Thousand p.m
Mumbai, India
Senior Quality Manager
Gratitude Inc10 - 12 Year(s)
120 - 140 Thousand p.m
Mumbai, India
Category Manager - Indirect Sourcing
Gratitude Inc8 - 10 Year(s)
70 - 150 Thousand p.m
Hyderabad, India
RTR Finance Tower Lead
Gratitude Inc10 - 15 Year(s)
100 - 150 Thousand p.m
Chennai, India