Customer Service Executive Pune/ Mumbai

Gratitude Inc

1074 Views

3 months ago

Customer Service Executive Pune/ Mumbai

1-2 Year(s)

₹ 40 - ₹ 50 Thousand p.m

Mumbai

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Job Description

Key Skills

Customer Service Customer Management customer service analyst International BPO international presales International voice Process Domestic and International AP Process BPO international voice account experience

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Location: PuneShift: 24x7 (Aligned to Australian Business Hours)Job SummaryWe are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.Key Responsibilities* Handle inbound and outbound customer interactions with professionalism and clarity* Manage end-to-end service activation and assurance processes* Process customer requests including orders, provisioning, billing, and post-activation support* Maintain accurate records of customer interactions, transactions, and complaints* Coordinate with internal and external teams for timely issue resolution* Communicate effectively with business units to gather necessary information for order processing* Ensure adherence to compliance, quality standards, and process guidelines* Escalate unresolved issues or dependencies to appropriate teams* Schedule customer appointments and manage service timelines* Arrange dispatch of equipment where required* Maintain strict confidentiality and protect customer data* Meet defined performance metrics and customer service benchmarksEligibility Criteria* Minimum 6 months of experience in customer service (voice preferred)* Experience in Telecom or Technical Services domain is preferred* Graduate or undergraduate candidates can apply* Strong English communication skills with a neutral accent* Proficiency in Windows applications and data entry* Willingness to work in a 24x7 environmentRequired Skills* Excellent verbal and written communication skills* Strong customer handling and listening abilities* Analytical and problem-solving skills* Good understanding of process and operational workflows* Ability to multitask in a fast-paced environment* Adaptability and resilience under pressure* Logical thinking and solution-oriented approach

Role

Customer Service Analyst

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Chetan Chavan

Recruiter - Gratitude Inc

NA, india

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