Customer Service Executive Pune/ Mumbai

Gratitude Inc

1268 Views

17 hours ago

1-2 Year(s)

₹ 40 - ₹ 50 Thousand p.m

Mumbai

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Job Description

Key Skills

Customer Service Customer Management customer service analyst International BPO international presales International voice Process Domestic and International AP Process BPO international voice account experience

213 candidate(s) have already applied for this Job. Apply now

Location: PuneShift: 24x7 (Aligned to Australian Business Hours)Job SummaryWe are hiring Customer Service Executives for a Voice Process role at TCS. This position is ideal for candidates with experience in telecom or technical customer service environments. The role involves handling end-to-end customer interactions, including service activation, order management, billing support, and issue resolution while maintaining high standards of service quality and compliance.Key Responsibilities* Handle inbound and outbound customer interactions with professionalism and clarity* Manage end-to-end service activation and assurance processes* Process customer requests including orders, provisioning, billing, and post-activation support* Maintain accurate records of customer interactions, transactions, and complaints* Coordinate with internal and external teams for timely issue resolution* Communicate effectively with business units to gather necessary information for order processing* Ensure adherence to compliance, quality standards, and process guidelines* Escalate unresolved issues or dependencies to appropriate teams* Schedule customer appointments and manage service timelines* Arrange dispatch of equipment where required* Maintain strict confidentiality and protect customer data* Meet defined performance metrics and customer service benchmarksEligibility Criteria* Minimum 6 months of experience in customer service (voice preferred)* Experience in Telecom or Technical Services domain is preferred* Graduate or undergraduate candidates can apply* Strong English communication skills with a neutral accent* Proficiency in Windows applications and data entry* Willingness to work in a 24x7 environmentRequired Skills* Excellent verbal and written communication skills* Strong customer handling and listening abilities* Analytical and problem-solving skills* Good understanding of process and operational workflows* Ability to multitask in a fast-paced environment* Adaptability and resilience under pressure* Logical thinking and solution-oriented approach

Role

Customer Service Analyst

Timings

Australian Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Chetan Chavan

Recruiter - Gratitude Inc

NA, india

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