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Customer Support Executive – Airlines Process

Gratitude Inc
845 Views
2 weeks ago

Customer Support Executive – Airlines Process

2-5 Year(s)
Delhi (NCR, Gurgaon)
Delhi (NCR, Gurgaon)

Job Description

Key Skills

Communication BPO Voice Process good communication skills International BPO BPO Travel Account Travel and Hospitality

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Job Title: Customer Support Executive – Airlines Process

Job Summary:

  • Handle customer queries and complaints with timely resolution

  • Ensure high-quality, customer-centric service delivery

  • Coordinate with internal teams for smooth issue handling

Key Responsibilities:

  • Understand and analyze customer concerns to identify root causes

  • Collaborate with internal departments for quick resolution

  • Work on multiple systems and tools to manage customer cases

  • Connect with customers for additional details or updates

  • Maintain professionalism and high service standards

Work Requirements:

  • 100% work from office (Gurugram)

  • 5-day work week with rotational shifts (Monday–Sunday)

  • Must be flexible to work on weekends

  • No transport facility or reimbursement provided

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Customer Support Executive – Airlines Process in Mumbai & Delhi

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