Job Codes:

• Mumbai: 421557, 426105

• Chennai: 421565, 426114, 426124

• Pune: 421570, 426109

• Delhi: 421587

• Nagpur: 426117

• Hyderabad: 426118

• Kolkata: 426125

Band: BPO 4/5/6
Experience: 10+ years
Salary: Up to ₹20 LPA
Industry: BPO / ITES / Business Process Management
Domain: Finance & Accounting Operations (FAO)
Employment Restriction: Ex-TCS employees are not eligible to apply.

Job Overview

We are looking for an experienced Delivery Excellence Partner to drive process improvement, quality management, Lean Six Sigma initiatives, and digital transformation across client accounts. The ideal candidate will have strong experience in Business Process Outsourcing (BPO), particularly in Finance and Accounting Operations (FAO), with proven expertise in delivering measurable business value through operational excellence, automation, and continuous improvement.

The candidate will be responsible for building a data-driven culture, improving client satisfaction, implementing quality management systems, and leading transformation initiatives using Lean Six Sigma methodologies.

Key Responsibilities

• Lead continuous improvement initiatives and develop strategic roadmaps for associated client accounts.

• Conduct thought leadership workshops and provide training on quality tools, Lean Six Sigma, and process improvement methodologies.

• Lead and mentor process improvement projects to achieve productivity, efficiency, quality, and cost optimization targets.

• Implement and maintain Quality Management Systems (QMS), including iQMS, ISO, and CMMI practices.

• Drive innovation, automation, and digital transformation initiatives, including RPA and AI-based solutions.

• Establish a data-driven approach to identify process gaps, analyze root causes, and implement corrective actions.

• Proactively identify operational risks and implement the No Surprise framework to mitigate potential business and delivery issues.

• Collaborate with clients, internal stakeholders, and leadership teams to ensure successful deployment of Delivery Excellence initiatives.

• Build organizational capabilities in Lean Six Sigma, quality management, analytics, and transformation techniques.

• Develop impactful case studies and showcase successful improvement initiatives in internal and external forums.

• Monitor project outcomes and ensure measurable business value, improved client satisfaction, and sustained operational performance.

Required Skills and Qualifications

• Minimum 10+ years of overall professional experience, with proven expertise in business problem-solving and process transformation.

• Minimum 4 years of experience as a Lean Six Sigma or Transformation professional in Finance and Accounting Operations (FAO).

• Mandatory experience in BPO process improvement and Quality Management.

• Lean Six Sigma Green Belt certification is mandatory.

• Strong understanding of Lean Six Sigma methodologies, quality tools, root cause analysis, and continuous improvement techniques.

• Experience in delivering measurable improvements in productivity, quality, efficiency, and customer satisfaction.

• Strong analytical, data interpretation, and logical problem-solving skills.

• Excellent communication, presentation, stakeholder management, and influencing skills.

• Proven ability to lead projects, manage programs, and drive change across teams and client accounts.

Preferred Qualifications

• Lean Six Sigma Black Belt or Master Black Belt certification.

• Experience in Finance and Accounting processes and quality deployment.

• Exposure to Robotic Process Automation (RPA), Agentic AI, Machine Learning, Artificial Intelligence, and Data Analytics.

• Knowledge of QMS, ISO, CMMI, Agile, and digital transformation frameworks.

• PMP or other relevant project/program management certifications.

Educational Requirements

• Minimum 15 years of regular, full-time education (10+2+3).

• M.Com, MBA in Finance, CA, ICWA, or a relevant Finance and Accounting qualification.

• Candidates with an Engineering background may also be considered if they have proven Black Belt certification or significant transformation expertise in Finance and Accounting processes.

Critical Success Factors

• Excellent verbal and written communication and presentation skills.

• Strong attention to detail and a data-oriented mindset.

• Effective client and stakeholder management capabilities.

• Strong influencing, networking, and program management skills.

• Self-driven, proactive, and confident in challenging existing processes.

• Goal-oriented with a strong focus on measurable business outcomes.

Work Requirements

• Work Mode: As per organizational and client requirements.

• Shift: Must be flexible to work across all shifts.

• Travel: Willingness to travel to different locations as required by client or organizational needs.

• Location: Mumbai, Chennai, Pune, Delhi, Nagpur, Hyderabad, or Kolkata.

Important Application Information

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are required for profile creation.

Interested candidates with strong Lean Six Sigma, Quality, and Finance & Accounting transformation experience are encouraged to apply.