Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Delivery Manager – Capital Markets

33 Views 1 day ago
Experience 10–15 Year(s)
₹
Salary ₹ 1.55 – 1.66 Lacs p.m
Location Thane
9 candidate(s) already applied

Job Description

Job Description: Delivery Manager – Capital Markets

Location: Thane
Experience: 10–15 Years
Salary: Up to ₹20 LPA
Band: BPO 5/6

Role Overview

We are looking for an experienced Delivery Manager – Capital Markets to lead Company Financials delivery across global delivery centers. The ideal candidate will have strong expertise in Equity Capital Markets, financial reporting, client management, large-scale team leadership, and P&L management.

Key Responsibilities

  • Manage end-to-end Company Financials delivery, ensuring accuracy, quality, and timely completion of deliverables.

  • Demonstrate strong knowledge of Equity Capital Markets, Company Financial Reports, Broker and Analyst Reports, Fixed Income products, and Corporate Bonds.

  • Lead and manage teams of 100–200 employees across multiple geographies, time zones, and cultures.

  • Own client relationships, lead client meetings, and manage SLAs, performance metrics, and delivery commitments.

  • Analyze operational performance indicators and implement continuous improvement initiatives.

  • Manage cluster P&L, business performance, resource allocation, staffing, and training requirements.

  • Identify new business opportunities and support effort estimation, validation, and pricing.

  • Build strong stakeholder relationships and foster a culture of accountability, integrity, collaboration, and high performance.

  • Mentor team leaders and employees, resolve conflicts, and drive individual and team development.

  • Participate in strategic projects and process optimization initiatives.

Required Skills

  • Strong understanding of Capital Markets and Equity Capital Markets.

  • Knowledge of financial statements, Company Financial Reports, and financial data analysis.

  • Understanding of Fixed Income products, Corporate Bonds, and Broker and Analyst Reports.

  • Proven experience in delivery management and leading large teams.

  • Expertise in client relationship management, SLA governance, and stakeholder engagement.

  • Experience in P&L management, business growth, resource planning, and process improvement.

  • Excellent analytical, communication, presentation, and decision-making skills.

  • Ability to manage multiple priorities, tight deadlines, and changing business requirements.

Educational Qualifications

B.Com, M.Com, MBA (Finance), CA, or ICWA/CMA.

Experience Requirements

  • 10–15 years of overall professional experience.

  • At least 5 years of independently managing large assignments in Capital Markets and/or Financial Information Services.

  • Experience managing large teams and global delivery operations is essential.

Important Information

  • Ex-TCS employees are not eligible.

  • PAN and Date of Birth (DOB) are required for profile creation.

  • Candidates should be open to working across available shifts.

Candidate Questionnaire

Please complete the candidate questionnaire using the link below:

Questionnaire Link: https://myglit.com/lateral/cref/9f49f36570

Interested candidates who meet the eligibility criteria are encouraged to apply with an updated resume and completed questionnaire.



Key Skills

13 Skills
Analytical Profit & Loss (P&L) Capital Markets Presentation Skills Resource Planning Process Improvement Delivery Management Strong Decision-Making skills Excellent communication skills - written and verbal Ability to manage multiple priorities and meet strict deadlines. Client Relationship Management Capital Market / Stock Market, Equity / Fixed Income, Financial Planning and Analysis Knowledge are must stakeholder engagement

Role Specifications

Role
Customer Delivery Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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