Delivery Manager (HR Operations, Payroll & Workforce Administration)
Gratitude IncDelivery Manager (HR Operations, Payroll & Workforce Administration)
Job Description
Key Skills
8 candidate(s) have already applied for this Job. Apply now
Responsible for leading large-scale service delivery for payroll, workforce administration, HR operations, vendor governance,
client management, and strategic initiatives within a shared services/BPO environment.
Key Responsibilities
· Lead end-to-end delivery for payroll, HR operations, and workforce administration.
· Manage large teams, including team leads, SMEs, and specialists.
· Drive operational governance, SLAs, KPIs, and continuous improvement.
· Oversee vendor and client management with strong escalation handling.
· Partner with leadership for strategic planning and execution.
· Ensure compliance, audit readiness, and process control.
· Lead transformation and transition projects using standardized methodologies.
· Use data analysis, reporting, and dashboards for decision-making.
· Implement process improvement using Lean/Six Sigma principles.
· Manage workforce planning, resource allocation, and performance management.
Required Skills
· Expertise in payroll, HR operations, workforce management.
· Strong client and vendor management skills.
· Experience with SLAs, governance models, and service delivery frameworks.
· Advanced reporting, MIS, and data analysis skills.
· Strategic thinking and large organizational experience.
· Knowledge of transformation and transition methodologies.
· People management for large teams.
· Lean/Six Sigma knowledge (Green Belt preferred).
· Experience in shared services/BPO environment.
Experience 10-15 years
**Ex employees of TCS cant apply*
Role
Customer Delivery Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Statistical Programmer
Gratitude Inc2 - 10 Year(s)
Confidential
Pune, India
1 - 10 Year(s)
50 - 75 Thousand p.m
Hyderabad, India
3 - 5 Year(s)
Confidential
Bangalore, India
International BPO JOB || EASY Selection || SPOT Offer
Gratitude Inc1 - 10 Year(s)
30 - 50 Thousand p.m
Mumbai, India
Team Leader- Collections/Sales/Retentions
Gratitude Inc3 - 6 Year(s)
Confidential
Mumbai, India
International Customer Service-Airlines process
Gratitude Inc1 - 3 Year(s)
25 - 45 Thousand p.m
Gurugram, India
1 - 10 Year(s)
25 - 55 Thousand p.m
Mumbai, India
Team Leader-US Payroll Mumbai
Gratitude Inc4 - 8 Year(s)
75 - 100 Thousand p.m
Mumbai, India
Customer Service Associate (International Voice )
Gratitude Inc1 - 10 Year(s)
70 - 75 Thousand p.m
Mumbai, India