Team Leader-US Payroll Mumbai

Gratitude Inc

370 Views

10 hours ago

Team Leader-US Payroll Mumbai

4-8 Year(s)

75 - 100 Thousand p.m

Mumbai

Quick Apply Apply

Job Description

Key Skills

Strong communication, leadership, and analytical skills Good Communication skills and ability to handle client escalations and client calls in English language. Stakeholder & Team Management Good exposure in to escalation management experience into US payroll and is handling a team on papers experience specifically into US payroll in Workday application Strong team handling experience

105 candidate(s) have already applied for this Job. Apply now

Role : US Payroll (Team Leader)
Location : Mumbai - Wellspring
Exp Range - 4 to 8 years
Should be okay with 24*7 flexible & night shifts. Only work from office.
Band: BPO 3/4
Salary Range: 9 - 12 LPA

Must Have Skill : Hands on experience of US payroll in Workday application and Team leading experience
Job Purpose: To process US payroll and Payroll related activities
Profile Requirement
⮚ Leading Teams with US Payroll customer
⮚ Coordinating with the client, Flexible and ensuring the deliverables are met on time
⮚ Analytical skills to identify issues and opportunities for improvement
⮚ Handling escalations and coming up to preventive measure / controls
⮚ Process On cycle / off cycle pay run
⮚ Good understanding of US Payroll processes
⮚ Meet the required productivity metrics as per defined target for the line of business
⮚ Understanding the critical requirements and do necessary follow ups with the stakeholders to get the required
information for processing the request
⮚ Good communication skills to coordinate with client and other stakeholders
⮚ Willing to work in US Shift (5:30 pm to 3:30 am and 6:30 pm to 4:30 am during day light saving)
⮚ Willingness to extend the shift to ensure the deliverables are met as per defined schedules
⮚ Liaising with the On site team and Vendors for faster resolution as per the SOP
⮚ 100% Work from Office

Competencies/Skills:
⮚ Knowledge of Workday Payroll ERP
⮚ Good oral & written communication to communicate with internal and external stakeholders
⮚ Customer focused, enthusiastic and flexible to be approached for win-win situation
⮚ Ability to adapt and work in a targeted environment as per the process requirement
⮚ Good analytical thinking, questioning, negotiating and influencing skills
⮚ Adaptable to change and ability to work under pressure to meet the daily / weekly targets ⮚ Should be customer
centric and be focused on delivering excellence as per the process ⮚ Basic keyboard proficiency and multitasking
while handling calls
⮚ Ability to work with the team and focus on the assigned accounts
⮚ Should be willing to work in night shifts / shift extension as per the client request
⮚ Effective MS office skills (MS Excel)

**PAN and DOB is required to create employee profile in the database**
**Graduation is compulsory**
**Former and/or current TCS/Tata employee is not accepted**

How to Apply

click here: https://gratitudejobs.com/lateral/cref/ee83155fd7

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

15 - 25 Thousand p.m

Mumbai, India

Details