Delivery Operations Team Lead
Job Description
Job Overview:
We are looking for an experienced Delivery Operations Team Lead to manage day-to-day business operations, ensure service delivery excellence, drive operational efficiency and lead a team to achieve business objectives.
Key Responsibilities:
• Manage daily delivery operations and ensure smooth execution of business processes.
• Monitor operational performance against SLAs, KPIs and quality standards.
• Lead, mentor and motivate team members to achieve performance targets.
• Manage workload allocation, resource planning and productivity.
• Track operational metrics and prepare performance reports.
• Identify process gaps and implement continuous improvement initiatives.
• Handle escalations and ensure timely resolution of operational issues.
• Coordinate with internal stakeholders and clients to ensure effective service delivery.
• Drive process standardization, quality improvement and operational efficiency.
• Conduct performance reviews, team meetings and coaching sessions.
• Ensure compliance with organizational policies and operational procedures.
Required Skills:
• Delivery Operations Management
• Team Leadership and People Management
• SLA and KPI Management
• Process Improvement
• Stakeholder Management
• Escalation Management
• Quality Management
• Reporting and Data Analysis
• Workforce and Resource Planning
• Excellent communication and problem-solving skills.
Key Skills
28 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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