DERM Lead

Gratitude Inc

305 Views

1 month ago

DERM Lead

9-15 Year(s)

₹ 15 - ₹ 25 Thousand p.m

Hyderabad

Quick Apply Apply

Job Description

Key Skills

LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital competencies and PMP certifications would be an advantage. Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

66 candidate(s) have already applied for this Job. Apply now

Role: DERM Lead

Location: Hyderabad

Experience: 9-15 Years

Band: BPO 6

Salary: up to 20 LPA

Job code: 425065

Purpose:

 To drive Data driven culture in operation by imparting various quality tools and

methodologies trainings.

 To ensure that the best in class client satisfaction rating is achieved by leveraging

Delivery Excellence initiatives

 To facilitate deployment of Quality management system(iQMS) including ISO and

CMMi practices

 To drive business process improvements leveraging Lean Six Sigma

Responsibilities:  Conduct Thought leadership workshops and develop continuous improvement

roadmap for the associated client accounts.

 Lead & mentor Process Improvement projects leveraging Lean Six Sigma

methodologies to deliver targeted Business value and productivity improvements.

 Build and develop competencies on Quality Management Systems, Lean Six Sigma

and digital transformation techniques.

 Drive innovation and automation projects to deliver award winning case studies in

internal and external forums.

 Drive effective No Surprise framework to ensure process risks are proactively

identified and mitigated for the associated client accounts.

 Effectively engage with clients and internal stakeholders to ensure Delivery

Excellence Initiatives are effectively deployed and recognized.

Success Factors:

 Excellent communication and presentation skills

 An eye for detail, analytical and data oriented with logical problem solving approach

 Client and Stakeholder management skills

 Influencing Skills

 Program management skills – soft skills & networking

 Assertive & self driven with an attitude of challenging the status quo

 Ambitious or Goal oriented with a will to make it happen.

Requirements:

 Overall 10+ plus years of work experience with proven expertise in business problem

solving and delivering significant business value to the clients and internal

stakeholders. Exposure to Service industry is must.

 Should be able to demonstrate experience in practical application of Lean Six Sigma

techniques, Automation, etc. Experience in deploying Data analytics, Machine

learning, Artificial Intelligence,etc would be an advantage

 LSS Green belt must. QMS, Black Belt, Master Black belt, Agile, Digital

competencies and PMP certifications would be an advantage.

 Atleast 4 years of experience as Lean Six Sigma or Transformation professional for

FAO processes is must.

 Educational Requirements: MCOM, MBA in Finance, CA/ICWA or Engineering

background with proven black belt or transformation expertise in FAO processes

 Shift: Willing to work in all shifts (currently afternoon shift) and willing to travel to

any location as per client/organization requirements.

PAN and DOB are required for profile creation

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Favour Onyeukwu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Mumbai, India

Details