F&A Team Leader
Gratitude IncF&A Team Leader
Job Description
Key Skills
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Role: F&A Team Leader
Location: Kolkata / Thane
Experience: 1–3 Years
Educational Qualification
B.Com / M.Com
MBA (Finance)
ICWA
CA
Experience
1–3 years of experience as an F&A Team Leader.
Experience in leading teams within Finance & Accounting operations.
Exposure to financial markets, particularly Equities, Company Financials, and Analyst/Broker Estimates.
Key Responsibilities
Lead and manage a team of 15–20 Finance & Accounting professionals.
Monitor and ensure adherence to client-defined SLAs and internal performance metrics.
Manage daily production activities and track team productivity.
Analyze work volume trends and allocate resources effectively to meet business requirements.
Drive operational excellence through continuous process improvement initiatives.
Provide leadership, coaching, and regular performance feedback to team members.
Conduct performance reviews and support employee development.
Identify training needs and recommend process-specific and soft skills training.
Prepare and share performance reports and customer feedback analysis.
Participate in client calls, operational reviews, and relationship management meetings.
Ensure the team consistently meets or exceeds productivity and quality targets.
Foster a collaborative, high-performance, and customer-focused work environment.
Required Skills
Strong understanding of Finance & Accounting processes.
Good knowledge of Equities Market, Company Financials, and Analyst/Broker Estimates.
Excellent analytical and problem-solving skills.
Strong leadership and people management abilities.
Effective stakeholder and customer management skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to drive change and adapt in a dynamic work environment.
Strong execution and planning skills with a focus on timelines and deliverables.
Ability to manage conflicts, motivate teams, and maintain high levels of engagement.
Customer-centric mindset with a strong sense of ownership and accountability.
Eagerness to learn, collaborate, and continuously improve business processes.
Preferred Competencies
Strong decision-making and organizational skills.
Ability to remain calm and perform effectively under pressure.
Experience in process improvement and operational excellence initiatives.
High attention to detail and commitment to quality.
Important Notes
Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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