Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

F&A Team Leader

666 Views 1 week ago
Experience 1–3 Year(s)
₹
Salary Confidential
Location Kolkata, Thane
103 candidate(s) already applied

Job Description



Role: F&A Team Leader

Location: Kolkata / Thane
Experience: 1–3 Years

Educational Qualification

  • B.Com / M.Com

  • MBA (Finance)

  • ICWA

  • CA

Experience

  • 1–3 years of experience as an F&A Team Leader.

  • Experience in leading teams within Finance & Accounting operations.

  • Exposure to financial markets, particularly Equities, Company Financials, and Analyst/Broker Estimates.

Key Responsibilities

  • Lead and manage a team of 15–20 Finance & Accounting professionals.

  • Monitor and ensure adherence to client-defined SLAs and internal performance metrics.

  • Manage daily production activities and track team productivity.

  • Analyze work volume trends and allocate resources effectively to meet business requirements.

  • Drive operational excellence through continuous process improvement initiatives.

  • Provide leadership, coaching, and regular performance feedback to team members.

  • Conduct performance reviews and support employee development.

  • Identify training needs and recommend process-specific and soft skills training.

  • Prepare and share performance reports and customer feedback analysis.

  • Participate in client calls, operational reviews, and relationship management meetings.

  • Ensure the team consistently meets or exceeds productivity and quality targets.

  • Foster a collaborative, high-performance, and customer-focused work environment.

Required Skills

  • Strong understanding of Finance & Accounting processes.

  • Good knowledge of Equities Market, Company Financials, and Analyst/Broker Estimates.

  • Excellent analytical and problem-solving skills.

  • Strong leadership and people management abilities.

  • Effective stakeholder and customer management skills.

  • Excellent verbal and written communication skills.

  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

  • Ability to drive change and adapt in a dynamic work environment.

  • Strong execution and planning skills with a focus on timelines and deliverables.

  • Ability to manage conflicts, motivate teams, and maintain high levels of engagement.

  • Customer-centric mindset with a strong sense of ownership and accountability.

  • Eagerness to learn, collaborate, and continuously improve business processes.

Preferred Competencies

  • Strong decision-making and organizational skills.

  • Ability to remain calm and perform effectively under pressure.

  • Experience in process improvement and operational excellence initiatives.

  • High attention to detail and commitment to quality.

Important Notes

  • Ex-TCS employees are not eligible to apply.

  • PAN Card and Date of Birth (DOB) are mandatory for profile creation.


QUESTIONNAIRE LINK: https://myglit.com/lateral/cref/b978a081b4



Key Skills

6 Skills
Stakeholder Management ms excel Financial Analysis Reporting & Analysis Accounts Payable / Finance & Accounting Team Management, SLA Management

Role Specifications

Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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