F&A Team Leader

Gratitude Inc

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2 days ago

F&A Team Leader

1-3 Year(s)

Kolkata, Thane

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Job Description

Key Skills

Stakeholder Management ms excel Financial Analysis Reporting & Analysis Accounts Payable / Finance & Accounting Team Management, SLA Management

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Role: F&A Team Leader

Location: Kolkata / Thane
Experience: 1–3 Years

Educational Qualification

B.Com / M.Com
MBA (Finance)
ICWA
CA

Experience

1–3 years of experience as an F&A Team Leader.
Experience in leading teams within Finance & Accounting operations.
Exposure to financial markets, particularly Equities, Company Financials, and Analyst/Broker Estimates.

Key Responsibilities

Lead and manage a team of 15–20 Finance & Accounting professionals.
Monitor and ensure adherence to client-defined SLAs and internal performance metrics.
Manage daily production activities and track team productivity.
Analyze work volume trends and allocate resources effectively to meet business requirements.
Drive operational excellence through continuous process improvement initiatives.
Provide leadership, coaching, and regular performance feedback to team members.
Conduct performance reviews and support employee development.
Identify training needs and recommend process-specific and soft skills training.
Prepare and share performance reports and customer feedback analysis.
Participate in client calls, operational reviews, and relationship management meetings.
Ensure the team consistently meets or exceeds productivity and quality targets.
Foster a collaborative, high-performance, and customer-focused work environment.

Required Skills

Strong understanding of Finance & Accounting processes.
Good knowledge of Equities Market, Company Financials, and Analyst/Broker Estimates.
Excellent analytical and problem-solving skills.
Strong leadership and people management abilities.
Effective stakeholder and customer management skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Ability to drive change and adapt in a dynamic work environment.
Strong execution and planning skills with a focus on timelines and deliverables.
Ability to manage conflicts, motivate teams, and maintain high levels of engagement.
Customer-centric mindset with a strong sense of ownership and accountability.
Eagerness to learn, collaborate, and continuously improve business processes.

Preferred Competencies

Strong decision-making and organizational skills.
Ability to remain calm and perform effectively under pressure.
Experience in process improvement and operational excellence initiatives.
High attention to detail and commitment to quality.

Important Notes

Ex-TCS employees are not eligible to apply.
PAN Card and Date of Birth (DOB) are mandatory for profile creation.

QUESTIONNAIRE LINK: https://myglit.com/lateral/cref/b978a081b4

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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