Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

F&A Team Leader

594 Views 1 week ago
Experience 1–3 Year(s)
₹
Salary ₹ 10 – 12 Lacs p.m
Location Kolkata, Thane
118 candidate(s) already applied

Job Description

Education
Qualification: B.Com/ M.Com, MBA Finance, ICWA, CA,


Experience
1 to 3 years experience as a F&A Team Leader


Requirement
Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker Estimates

Lead a team of upto 15-20 team members

Review, drive and manage Client defined SLAs and internal metrics

Responsible for Production Management, gather, track and report productivity metrics

Analyze volume trends to understand the reasons for any peaks or valleys in work volume and manage resources accordingly

Participate in implementation of process improvement recommendations

Provide leadership, guidance and feedback on individual and team performance

Meet and exceed all performance thresholds

Compile performance reports and customer feedback, ensure timely receipt and action on customer feedback

Participate in various projects and continuous process improvement activities

Participate in Operations/Relationship calls

Responsible for team motivation, providing feedback, coaching and conducting reviews of analysts

Identify training needs, gaps for analysts and suggest soft skill/process specific trainings

Working knowledge of MS Office


Skills
Customer focus, Drive for results in a team and ability to take ownership

Ability to adapt swiftly and drive change

Strong analytical skills

Excellent oral and written communication skills

Create and implement processes that result in improved business performance

Eagerness to learn and collaborate

Ability to remain calm under pressure in a frequently changing environment

Strong Team player, ability to manage conflicts

Strong execution skills with focus on clear, realistic action steps and timelines



PAN and DOB are required for profile creation

Key Skills

1 Skills
1 to 3 years experience as a F&A Team Leader

Role Specifications

Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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