Finance Delivery Lead | Chennai Top Customer care MNC BPO
Gratitude IncFinance Delivery Lead | Chennai Top Customer care MNC BPO
Job Description
Key Skills
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Role/Skill: Finance Delivery Lead
Location: Chennai
Years of experience: 10-15 years
Band: BPO 6
**Job Requirements**
Strong delivery leadership experience in F&A (AP / RTR)
Proven client-facing and governance management skills
Experience in transition, stabilization, and steady-state operations
Ability to lead large teams and manage multiple stakeholders
Knowledge of ERP systems and transformation levers
**Key Responsibilities**
Own end-to-end service delivery for AP and RTR towers
Ensure SLA, KPI, and compliance adherence
Drive governance (WBR, MBR, QBR), reporting, and escalations
Manage client relationships and expectations
Lead team performance, staffing, and capability building
Ensure audit readiness, controls, and risk mitigation
Drive continuous improvement and automation initiatives
Support transitions, due diligence, and operational readiness
**Soft Skills**
Leadership, communication, decision-making
**Education Requirements**
Bachelor’s / Master’s Degree in Finance / Commerce
**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**
Role
Customer Delivery Supervisor
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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