HR Delivery Lead | German Language | HRO

Gratitude Inc

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15 hours ago

HR Delivery Lead | German Language | HRO

16-18 Year(s)

Bangalore

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Job Description

Key Skills

BPS Service Operations / Service Management reporting experience, including contract management and SLA reporting HRO background German language proficiency (B2/C1) Global Hire-to-Retire Operations HR Outsourcing (HRO) and HR Shared Services

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Lead Global HR Operations and German-Language Delivery

We're looking for an experienced HR Delivery Lead to drive large-scale HRO and HR Shared Services operations across global Hire-to-Retire processes. This leadership role combines service delivery, client management, SLA governance, transformation, workforce leadership, and commercial accountability, with German-language expertise as a key requirement.

Qualifications

16–18 years of experience in HRO, HR Shared Services, GBS, or HR Operations
Mandatory German proficiency at B2.2/C1 level or above
Strong experience in service delivery management, SLA/KPI reporting, contract governance, and client management
Proven leadership of large, multi-location and multicultural HR operations
Strong knowledge of Hire-to-Retire processes, including Talent Acquisition, Core HR, Payroll, Compensation, Talent Management, and Employee Lifecycle Services
Experience with Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, or similar HCM platforms
Exposure to automation, analytics, AI, RPA, and HR transformation initiatives
Excellent executive communication, stakeholder management, analytical, and problem-solving skills

Eligibility

Location: Bangalore
Experience: 16–18 years
German language proficiency: B2.2/C1+ mandatory
PAN and DOB are required for profile creation

Submit your updated CV, ensuring your German proficiency, HRO/HR Shared Services leadership, SLA and contract management, global delivery experience, and transformation expertise are clearly reflected. Only candidates meeting the mandatory requirements will be considered.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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