HR Delivery Lead – Learning & Development | German Language B2.2+ | HRO / HR Shared Services

Gratitude Inc

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3 weeks ago

HR Delivery Lead – Learning & Development | German Language B2.2+ | HRO / HR Shared Services

16-20 Year(s)

Bengaluru (Bangalore)

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Job Description

Key Skills

Contract Management Service Delivery Manager German Language Bachelor’s degree (Human Resources, Education, Business Administration, Learning & development). HR Operations / HR Shared Services SLA / KPI Management HR Outsourcing (HRO) and HR Shared Services

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Job Title : HR Delivery Lead – Learning & Development | German Language B2.2+ | HRO / HR Shared Services

Job Description

We are hiring an experienced HR Delivery Lead – Learning & Development (L&D) in Bangalore with 16–18 years of experience in Human Resources Outsourcing (HRO), HR Shared Services, Global Business Services, or HR Service Delivery environments. The role will lead large-scale global HR delivery operations with a strong focus on Learning & Development, service governance, stakeholder management, SLA/KPI reporting, contract management, workforce leadership, and HR transformation.

The ideal candidate must have German language proficiency at B2.2 level or above, strong experience in BPS Service Operations / Service Management reporting, including contract management and SLA reporting, and preferably an HRO background. Experience with global HCM platforms, automation, analytics, AI/RPA, and HR transformation initiatives will be an advantage.

Location: Bangalore, Karnataka, India
Site Mode: Onsite
Process: International / Global HR Services
Language: German B2.2+ / C1

Key Responsibilities

HR & L&D Service Delivery: Lead global HR Shared Services delivery across H2R and L&D operations, ensuring achievement of SLAs, KPIs, quality, productivity, and customer satisfaction targets.
Client & Stakeholder Management: Manage senior client stakeholders and executive governance reviews, providing service performance reports, business insights, issue resolution, and continuous improvement recommendations.
Service Governance & Reporting: Own service governance, contractual commitments, SLA/KPI reporting, operational controls, compliance, risk management, and performance management.
Transformation & Digitalization: Drive HR transformation, process standardization, automation, analytics, AI, RPA, and Agentic AI initiatives to improve L&D and HR service efficiency, quality, and employee experience.
Workforce & Financial Leadership: Manage workforce planning, capability development, succession planning, financial performance, productivity, cost optimization, and account growth opportunities.

Required Skills

German Language – B2.2 / C1 or above
Learning & Development / HR Shared Services
BPS Service Operations & Service Management
Contract Management & SLA/KPI Reporting
Global HR Delivery & Client Stakeholder Management

Qualification

Bachelor's or Master's degree in Human Resources, Business Administration, Management, Education, or a related field.
16–18 years of progressive experience in HRO, HR Shared Services, Global Business Services, or HR Service Delivery.
Mandatory German language proficiency at B2.2 level or above; B2/C1 certification is preferred.
Strong experience in global service delivery, L&D operations, service governance, contract management, SLA/KPI management, and executive stakeholder management.
Exposure to Workday, SAP SuccessFactors, Oracle HCM, ServiceNow HRSD, ERP, automation, analytics, AI, RPA, or Agentic AI is preferred.

Important Notes

Ex TCS Employees can't apply.
PAN and DOB are required for profile creation.

Role

Human Resources Executive

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

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Kaif Ahmed Sherdi

Recruiter - Gratitude Inc

NA, india

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