H.R. Operations Specialist Global MNC BPO

Gratitude Inc

51 Views

14 hours ago

H.R. Operations Specialist Global MNC BPO

5-6 Year(s)

60 - 75 Thousand p.m

Mumbai

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Job Description

Key Skills

HR Policies HR Activity HR BPO HR Payroll Excellent English communication and presentation skills Excellent verbal and written English communication skills Background in HR Technology or IT within a BPO or service-driven environment. Good Communication skills and ability to communicate/manage clients in English language and French Bachelor’s degree in any discipline. Strong expertise in Workday Hands-on experience with ServiceNow or similar ticketing tools. Strong attention to detail, and organizational skills 5–6 years of HR Operations / Shared Services experience supporting international geographies. Exposure to HR tools / Call center (phone, emails and chats) structure

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International HR Services
Band: BPO 3 (up to 9 LPA)

Location: Bangalore | Mumbai

International HR Service Specialist (Individual Contributor)

We are seeking a highly motivated International HR Services Specialist to join our Global HR Operations team. This role is responsible for delivering seamless HR services across multiple international regions with a strong emphasis on employee experience, accuracy, and compliance. The incumbent will manage end-to-end HR administrative processes, ensure timely and error-free delivery, and act as a key liaison between employees, managers, and HR business partners. The ideal candidate will have a strong knowledge of Workday and ServiceNow, a proven track record in HR operations, and the ability to work in a fast- paced global environment while maintaining the highest standards of service excellence.

Key Responsibilities:

Employee Lifecycle Management

• Administer and close probation processes for new hires, ensuring timely actions in Workday.

• Assign missing pay-groups for employees in Workday, ensuring accurate payroll alignment.

• Maintain and update employee contract notifications in Workday.

• Extend fixed-term contracts in line with policy and compliance requirements.

Letters & Documentation

• Generate, review, and deliver job change letters in Workday.

• Proofread letters and run error reports to ensure accuracy before sending to employees.

• Create and manage compensation change letters for employees.

• Support generation of employee visa letters and reference letters upon request.

Compensation & Benefits Processing

• Review and process shift allowance and on-call allowance requests in compliance with local policies.

• Audit monthly data related to time off, including negative and positive leave balances.

• Review employee time off requests and manage over-utilized time off processes.

Employee Support & Query Resolution

• Act as the first point of contact for employees, triaging and resolving HR queries via ServiceNow.

• Review and process short-term leave certification forms for specific geographies.

• Ensure employee queries are resolved with a focus on employee experience and service excellence.

Quality, Compliance & Audits

• Conduct regular audits of HR data in Workday to ensure compliance and accuracy.

• Maintain a strong compliance mindset while handling employee records and sensitive information.

• Provide timely reports and insights to HR leadership as needed.

Required Skills and Qualifications:

• 5–6 years of HR Operations / Shared Services experience supporting international geographies.

• Strong expertise in Workday (core HR, letter generation, contracts, compensation, and absence management).

• Hands-on experience in ServiceNow or similar ticketing tools.

• Strong understanding of HR processes, compliance, and documentation standards.

• Exceptional attention to detail, proofreading, and quality control skills.

• Ability to manage high volumes of tasks while ensuring accuracy and timeliness.

• Strong critical thinking, problem-solving, and decision-making skills.

• Excellent written and spoken English communication skills; ability to manage diverse stakeholders.

• Flexibility to work in a 24x7 support environment

• Added advantage: Experience in running Python scripts to automate employee filings, audit processes, and letter generation.

Key Competencies

• Employee Experience Mindset: Proactive, empathetic, and focused on delivering positive employee interactions.

• Client Management: Ability to build strong working relationships with employees, managers, and HR stakeholders across regions.

• Critical Thinking: Analytical and solution-oriented approach to managing complex HR queries and exceptions.

• Process Excellence: Strong commitment to continuous improvement, compliance, and error-free delivery.

Working Conditions

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery.

• Work from office (No work from home).

• Agile to extended work hours when needed to meet deadlines without prompting.

**PAN and DOB are required to create an employee profile in the database.**
**Graduation is compulsory.**

**Former and/or current TCS/Tata employees are not eligible.**

Role

Customer Success Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

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